The basic skills of business negotiation can be summarized as: silence, patience, sensitivity, curiosity and performance.

1, keep silent. In tense negotiations, nothing is more endurable than prolonged silence.

But nothing is more important than that.

I also remind myself that no matter how awkward the atmosphere is, do not take the initiative to break the ice.

It is always surprising that the passage of 2 and waiting time often makes the situation change.

Because of this, I often wait, wait for others to calm down, wait for the problem to be solved, wait for the unsuccessful business, and wait for inspiration.

A dynamic manager is always used to taking decisive actions, but many times, waiting is the most constructive measure that people can take.

Whenever I doubt this, I remind myself of how many times I have succeeded from the critical moment and how many failures I have caused by lack of patience.

Charles Levson, founder and dead of 3, moderately sensitive lafulong company, has been a topic for many years in the American business world.

A few years ago, advertising agency Edward Mccabe was working hard to win his business.

For the first time, he went to see the company of Lai Fu Long, and saw that the beautiful office of the cosmetics giant looked very flashy and gave him a sense of oppression.

Mike cabe recalls: "when he came into this room, I was ready to listen to his endless opening remarks."

But the first thing he said was: "you think this office is ugly, right?"

Mike cabe didn't expect the conversation to start like this, but at last he murmur a few words.

"I know you are ugly," he insisted. "It doesn't matter, but I want to find a kind of person who can understand that many people will think the house is beautifully decorated."

4, observe at any time outside the office, keep abreast of others.

This is one of the advantages of inviting "opponents" or potential customers to go out for dinner, playing golf, playing tennis and so on. People usually do not tense up so often on these occasions, making it easier for you to understand their thoughts.

5 and personal appearances are nothing more pleasant than this, and better reflect your attitude towards others.

It's like visiting a sick friend in a hospital, and there's a difference between sending a card to the hospital.