Adidas customer service representative of Shanghai branch has repeatedly said that its "three package" content is mastered by the company and dealers.

Tang Jiansheng, Vice Minister of the municipal consumer protection committee, accused the boring behavior of being "more overlord than the overlord clause".

* in the "three package" regulation of Adidas's footwear, it not only changed the "two invalid repairs within one month" to "two consecutive repairs in the same place in one month", but also increased the "replacement of the depreciation charge at 0.5% per day according to the original price," which is obviously inconsistent with the mandatory local standards in Shanghai.

By April 8th, 16 hours later, the Consumer Protection Committee contacted Adidas Shanghai branch again, but there was still no definite answer, and the other staff gave an answer to "our China headquarters in Hongkong, you can call 114 yourself."

The reporter also dialed the customer service hotline for two days in a row, all of which were unanswered.

Since April 9th, consumer complaints against Adidas's "Three Guarantees" have been reported continuously, which has attracted much attention.

Yesterday, experts from the city's Consumer Protection Committee pointed out that Adidas's "three pack" commitment was stuffed, even "overlord than the terms of the overlord".

Remember

From the quality inspection department confirmed that Shanghai as early as October 2003 began to implement the "leather shoes logo mandatory local standards", Adidas's "Three Guarantees" part of the provisions, has violated the mandatory standards.

Stuffed bags are really "overlord".

The customer service representative of Adidas Shanghai branch has repeatedly said that its "three package" content is mastered by the company and dealers.

In response, Tang Jiansheng, deputy director of the municipal law enforcement Committee of the municipal consumer protection committee, accused this kind of boring package behavior "more overlord than the overlord clause".

"The overlord clause of some enterprises will be publicly expressed at least, so that consumers can clearly judge whether it is fair or not.

The content of Adidas's "three pack" is not even able to show at least.

Tang Jiansheng said that in this case, if consumers want Adidas to fulfill the "three package", it can only lead to one result: the package is not Adidas's final say, but when consumers question it, Adidas then refuses consumers' demands under the pretext of referring to national standards.

But after investigation, the state has never issued the "Three Guarantees" Regulations for footwear.

3 similar complaints were received in February.

Reporters from the municipal consumer protection committee to check that only in February of this month, the city Consumer Protection Committee received 3 complaints about Adidas consumers.

Among them, Mr. Zhao, a consumer, said that Adidas shoes had not been worn for less than a week after they bought them, and the shoe upper and sole had been degumming. The store only agreed to repair and refused to accept Mr. Zhao's "replacement request"; while Mr. Adidas bought only one pair of Adidas sneakers, the shoes were peeled off, and no deal was repeated with the store; Miss Liu reflected that after buying Adidas sports shoes, she found that there was a hole in the lining of the shoes.

"If consumers do not have the right to know about the" three pack "commitment, they will not even have the right to claim. Adidas's" three pack "commitment has become empty talk.

Tang Jiansheng said.

Internal regulations violate mandatory standards.

A Adidas store clerk told reporters that dealers will get Adidas's internal "three package" provisions as a basis for handling consumer disputes.

The reporter obtained the internal "three packs" from the municipal consumer protection committee, but was surprised to find that some of its provisions were quite inconsistent with the relevant provisions of the compulsory local standard for leather shoes products since October 1, 2003.

According to the mandatory local standard of Shanghai, "the quality problem of" warranty "is replaced by the two repair in the first month, or the consumer agrees to give one-off compensation and repair.

In the "three package" regulation of Adidas's footwear, it not only changed "invalid two times in one month" but changed it into "two consecutive repairs in one month", and added the clause "where the price can be charged at 0.5% per day according to the original price".

This means that even if the consumer reflects the scope of the replacement, the depreciation fee must be paid, which is obviously inconsistent with the mandatory local standards in Shanghai.

When the reporter inquired the relevant person in charge of the Municipal Quality Supervision Bureau, the other party gave a clear answer, and the enterprise must abide by the above-mentioned mandatory standards, otherwise it would be regarded as illegal.

Adidas continues to "avoid talking"

Tang Jiansheng told reporters that during the repeated negotiations between the municipal consumer protection committee and Adidas for more than a week, I finally realized that consumers were talking about "tired" with Adidas.