Not long ago, the Beijing industrial and commercial bureau implemented the "no return" service in the city's commercial enterprises, that is, unconditional return of goods and barrier free return. On the same day, under the initiative of Beijing Consumers Association and Beijing electronics and electrical appliances association, 11 well-known household electrical appliances enterprises such as Haier and Changhong also launched the "no return service" for consumers. They can return products within 24 hours after purchase (except for small household appliances), which have not opened the package, or have opened the packaging, but the products are not used, not stained, the accessories inside the package are complete, and do not affect the two sale of household electrical appliances. Today, the "no return" has been implemented for a week. Is this service measure closely related to people's life really accessible? Reporters visited a number of shopping malls, supermarkets, wholesale markets yesterday.

Shopping malls are difficult to return.

"I certainly did not wear the clothes, but the tag was cut off. Can I still return it?" In the A02 brand store of Jin Yuan shopping center, the waitress, after hearing the reporter's inquiry, replied with great certainty that "dropping the tag will affect our second sale, so we can't give you a refund."

In the sale of discounted goods famous Yansha outlets, the salesman quickly helped reporters to open a package of men's clothing for the return. When asked by reporters, whether the clothing that cut off the tag can be returned, she said, "it is difficult", but as far as possible, "give the customer a satisfactory answer".

However, the reporter then bought a pair of sandals in the outdoor shop of the Pathfinder, and cut off the tag. After half an hour, he returned the goods smoothly.

Movable clothes can be bought and replaced.

Various wholesale markets in Beijing are often patronized by consumers because of their good quality and low price, but most wholesale markets can only be exchanged without return. Reporters in the Taobao zoo's wholesale market often found that inappropriate clothes can be used to exchange numbers, but basically no returns. Even if you change the number, you can only buy it for a week without any pollution or damage. Experts who often buy goods in the "dynamic batch" tell reporters that sometimes the exchange of goods depends on the boss's mood. The boss who will give the returns is even less. Only the boss who is very familiar with the annual purchase is willing to give up.

Similarly, there is a problem of buying and selling clothes on Taobao and other websites. Generally, when the clothes are not stained, they can only change the number, and the freight is to be borne by the buyer.

No reason to return the shop "not heard"

Yesterday afternoon, with a satchel bought a few days ago, the reporter walked into a street clothing shop on the east side of the space bridge. This satchel has not been used since its purchase, its appearance is not damaged, and the price tag is still hung on the bag.

"Can I change another item?" "what's wrong with the bag? Is there any problem?" The clerk looked at the merchandise over and over again for a long time. "There is no quality problem, that is, after going back to look at it and feel it is not very suitable". When I heard the reporter's words, the clerk said that it had been over 7 days and could not be changed, "and there was nothing wrong with it." "Does the Association for Industry and commerce not carry out no return in the whole city? As long as it does not affect the two sale, you can "do not hear, do not know".

　　 Statement

Merchants fear malicious returns

Industry and commerce can not be enforced.

Experts refine consumer returns

Give me a chance to regret.

Shopping malls generally adopt joint mode, because the ownership of goods is not for the shopping malls. Customers often need the approval of brands when they return, some big brands are easy to buy and difficult to retreat. Sales revenue is directly linked to sales performance, often reluctant to accept returns.

A shopping mall after-sales service department said: one of the main factors that worry them most is that the stores may encounter consumers who return maliciously or repeatedly.

Industry and commerce can not be enforced.

"No reason to return," in fact, is a voluntary commitment of a business, "the head of the Municipal Industry and Commerce Bureau's consumer protection office told reporters." if businesses are unwilling to "return without goods", the business sector is not mandatory. After all, there is no "no return" clause in the existing laws and regulations. Therefore, the implementation or not depends on the consciousness of the businessman.

Experts refine the return rule

Industry experts said that the basic condition of "no return" is that "do not affect the second sale of merchants". So how to determine that it does not affect the re sale, the relevant provisions are vague and general. This is very easy to lead to the return of public goods. In addition, which commodities can be returned without reason, and which can not be, such as food, beverages, underwear and other commodities, discount goods can not be returned without reason, the same need for the relevant departments to formulate more specific, reasonable and detailed provisions.

Consumer

Give me a chance to regret.

Miss Zou is a typical impulse Shopaholic. The products purchased are either bought or found to be of little use, or they do not like them, causing many wardrobes to be labeled. "No quality problem, there is no reason for a refund, so we have to throw it into the wardrobe."

Many netizens expressed anticipation for the move of "no return". Some netizens say that businessmen give customers a chance to regret, and more embodies the humanized operation.