Telephone is a common communication and communication tool. Telephone etiquette is also an important part of public relations etiquette.

The etiquette of answering phone calls: 1, the phone rang, should pick up as soon as possible, it is best not to let the bell ring five times.

When you pick up the phone, you should first report it to your family. "Hello, this is the XX Department of XX company". When you ask, you should pay attention to the euphemistic inquiry according to the reaction of the other party at the right time.

There must be no hard language: "he is not there", "wrong call", "no such person", "do not know" and other languages.

Telephone language should be civilized, courteous, enthusiastic, modest and sincere, with a moderate tone and moderate volume.

When 2 is on the phone, it can repeat the conversation to the other side. The important content should be recorded in a concise way, such as time, place, contact matters and problems to be solved.

When 3 and telephone conversation are finished, you should try to get the other person to end the conversation. If you really need to end it yourself, you should explain and apologize.

After the call is finished, wait for the other person to put down the microphone, then gently put down the phone to show respect.

Two, calling Etiquette: 1, choose the right time.

Generally speaking, it is best to avoid official phone calls near work hours, because at this point, when the phone is called, the other person is eager to get off work, and probably will not get a satisfactory answer.

Public phone calls should be as far as possible to the other units. If it is necessary to fight at the other's home, avoid eating or sleeping time.

2 first announced his name and identity.

If necessary, ask the other person if he is convenient and start talking again when the other side is convenient.

3, telephone language should be civilized, courteous, telephone content should be concise and compendious.

4, when you finish talking, you should say "goodbye", then gently put down the phone.