How Do We Say Bad Things?
Bad thing Let's start with the result. Let's talk about the result first, so that we have the bottom line of communication. The rest of the time can be used to communicate how to solve the problem. Like the following story of freight losing goods:
The branch shipped to the field and lost the goods, and sales representative Xiao Wang reported to the manager.
"Manager, something is wrong.
I visited clients this morning and listened as soon as I arrived.
Customer
They say they lost their goods.
The package was opened. I think it might have been damaged by the bus driver. We have called the police here, and we are collecting evidence at the scene. "
"Don't say so much, tell me exactly how much it cost!"
manager
Said angrily.
No matter what the final result of the matter is, the manager has already had a bad impression on Xiao Wang.
I feel that he is not strong enough to handle things.
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