How Do Customer Service Staff In Online Stores Receive Buyers?
For one
Online shop
As a matter of fact, the commodities that customers see are all pictures, which often lead to a sense of distance and suspicion.
This time, through the interaction with customer service online,
Buyer
Customers can really feel the service and attitude of the business through customer service.
along with
Customer service career
With the increasing popularity, senior online shopkeepers have gradually summarized the basic website paction process of online customer service staff, giving some introductory remarks to those newly promoted shop owners and newly recruited customer service personnel.
experience
。
Website paction
Customer service personnel should put themselves in a businessman's point of view to understand Taobao's trading rules, so as to better grasp their trading scale.
Sometimes, customers may be trading in Taobao for the first time. They do not know how to do this. At this time, customer service personnel need to guide customers to see Taobao's trading rules, and some details need a little instruction on how customers operate.
In addition, the customer service personnel should learn to check the details of the paction, to know how to pay, modify the price, close the paction, and apply for a refund.
Alipay process
Understanding the principles and time rules of Alipay pactions can guide customers to complete pactions through Alipay, see the status of Alipay pactions, change the current trading situation.
How to pay
Now online pactions are generally done through Alipay and bank payment.
Bank payment is generally recommended with bank pfer, online bank payment, counter remittance, ICBC can complete remittance through ATM.
When telling customers how to remit, they should specify what kind of bank card or passbook, the number of bank card and passbook, and the name of the head of household.
Customer service should advise customers to use Alipay payment as the best way to complete the paction. If customers refuse to use Alipay pactions for various reasons, we need to make sure that the customers are really inconvenient or have other considerations. If the customer has other considerations, he should try to dispel the concerns of the customers and facilitate Alipay to complete the paction. If the customers are really inconvenient, we should know the banks that they are familiar with, and then provide the corresponding accurate bank accounts, and remind the customers to inform them promptly after payment.
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