Abstract: on different occasions, you Need Different ways of speaking and speaking skills. ...

Communication is the golden key to the workplace strategy. You need different ways of speaking and speaking skills on different occasions.

Location: Chief Executive Office

Experience: neither humble nor overbearing.

The director asked Mark to enter the office and ask him about it. reward The views of the scheme. Mark is very nervous. He is too busy to think about it.

Commentary: missed an opportunity to seek benefits.

The best way to deal with it is:

1. "thank you for communicating with me. Administration "

2. will the award scheme be announced soon?

3. "sales are often criticized by customers, but your pressure will be greater."

4. "I have done a lot of sales and maintenance work, and the end of the year will exceed 15%."

5. "compliance is the best reward for employees."

Countermeasures should be taken:

1. "anyway, we always lose."

2. "the logistics department is always jealous of our bonus."

3. "why not distribute according to work?"

4. "I will not accept unfair solutions."

5. "I don't know."

6. "the company system is all deceptive." {page_break}

Location: front desk

Experience: very muddled.

When Jane went to the front desk to pick up the courier, she was asked if her boss Maggie was angry with the old girl because she was dumped. Jane did not know how to answer.

Comment: bravely face like a duck to water.

The best way to deal with it is:

1. "thank you for telling me to pick up the parcel."

2. "I am the new Jane, please take care of it later."

3. "Jack's hair looks like Beckham."

Countermeasures should be taken:

1. "do not speak ill of her."

2. "you are too much."

3. "Maggie is not an old girl."

4. "she cried several times!"

Venue: conference room

Experience: familiar content.

The commercial director asked David to talk about the franchise plan. David is a little bit puzzled, afraid to say more, obstructing the director's plan, saying that he is short and doesn't seem to have any standard.

Comment: seize the opportunity to show professionalism and loyalty.

The best way to deal with it is:

1. "this is a new strategy for rapidly expanding market share, but China has vast territory and complex market conditions, so it will not be smooth sailing." {page_break}

2. "we must have a comprehensive model of brand output and management."

3. "do preliminary market research."

4. "I'll look for some franchise plans and case studies."

Countermeasures should be taken:

1. "is it too much on paper?"

2. "what is franchise?"

3. "will we increase the workload of our brand department?"

4. "the company decides, we will follow."

5. "this plan is bound to succeed."

Location: office area

Experience: moderate participation.

Annie answered the complaint phone, angrily said, in order to please the customer, we must accept his rudeness, which is really not the work done by man.

Comment: she needs to talk and comfort at this time.

The best way to deal with it is:

1., "is customer service not a battle of wits?"

2. "wait till he has finished the fire."

3. "Annie, have a cup of coffee."

Countermeasures should be taken:

1. "can not swallow."

2. "you are too tender."

3. "go to the customer's boss to complain."