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Customer Service Staff Seven Do Not Ask.

2010/12/6 16:25:00 31

Customer Communication Privacy Sensitive Seven No Questions

and

Customer communication

Attention should be paid to customers.

Privacy

and

Sensitive

Problem, otherwise it will cause customers' resentment.

Specifically, "

Seven do not ask

":


1. No age.


Ask clients about their age, especially women.

Nor do you want to inquire about his age elsewhere.


2. No marriage.


Marriage is purely personal. It is impolite to ask others for information.

It is even more inappropriate to ask about the marital status of the opposite sex.


3, do not ask for income


To some extent, income is related to personal ability and status. It is a person's face.

Income related housing, property and so on should not be discussed.


4, do not ask the address.


Unless you want to visit a client's home (that depends on whether or not you are invited), do not ask the customer's address.


5. No questions.


Personal experience is a person's card, and even privacy, so do not ask the customer's experience.


6, do not ask faith


Religious beliefs and political opinions are very serious.


7, do not ask the body.


Do not ask the customer's weight, not to say that he is fatter than others.

You can't ask others if they have cosmetic surgery, do they wear dentures or wig.

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