Conflict: there is a serious conflict with colleagues, and how to clear up obstacles for future communication.

Case: Ms. Z worked in the business department of a large IT company, responsible for providing the post system for the project teams of the undertakings. Support 。 Once, due to the conflict between the emergency work of the project team and the company's rules and regulations, the Z L, who had a heart to heart talk, had a sharp frontal crash in the office hall with MS. After that, the two people all have some regrets. How do they work in the future?

Initial diagnosis: work requires the cooperation of different departments and different personnel, so it is easy to conflict with each other. There are many reasons for the conflict, which may be a conflict of interests between departments or public affairs. It may be the way to deal with problems, or the misunderstanding caused by asymmetric information, or even to take care of personal emotion and bring it to work. Therefore, it is difficult to avoid conflicts between colleagues because of their work relationship. In the above cases, we can analyze three basic points: first, Ms. Z and MS. L, who are in conflict, are both straightforward and outspoken. We say this kind of character is easy to cause disputes, but at the same time, it is also easy to solve contradictions. All second, second are right and wrong. Talking about matters is also an opportunity for us to deal with problems. The third, second conflict occurred in the office hall, that is, in front of many colleagues. The problem is so great. It seems to be very tricky, and our experts are still very bright.

Expert advice:

Positive communication. Once a conflict occurs, silence is wrong, and when things do not happen, it is even worse. The correct attitude is to communicate openly and honestly, and the two sides need to talk about it. Moreover, do not drag, the sooner the sooner the sooner the sooner, the longer the time dragged, the deeper psychological side of the two sides, the more troublesome it is to resolve it.

Moreover, disputes in public offices will have adverse effects on the normal relationship between other colleagues and colleagues. As soon as possible to resolve contradictions or even hostility, it is necessary for SHOW to see it for other colleagues. This gesture is very important.

Attention should be paid to communication time and occasion: it is not necessary to be very formal. You can borrow a chance. For example, take advantage of the opportunity of contacting work to take the initiative to express your attitude and attitude. If you feel that the working hours are inconvenient, you can have a meal together for a time, and exchange views in a relaxed and calm mood. It is not necessary to distinguish right from wrong. The key is to talk about things and not to knot them.

In the content of communication, we must discuss the specific things and do " Right thing Merciless, affectionate towards human beings. We should see that there are differences. dispute It is because of their respective duties, but the general starting point is to safeguard the interests of the company. Under this common premise, nothing is not to be discussed. As long as both sides are sincere, it seems that trouble will become very simple.

Focus on the future. After unpleasant knot, we should also consider how to avoid similar problems in the future work. Is there any problem in the rules or regulations? Or do we not follow the procedures in the project, find the problem, the system can be modified, and the procedure can be prepared ahead of schedule. In this way, both unhappiness and unhappiness may be solved.