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Do You Use "Smile" To Receive Customers?

2011/4/15 14:42:00 40

Did you do anything else when you chatted with your customers? For example, by typing a

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When I was playing a game or watching a movie? I had, I wasn't very busy when I was watching a movie or playing games while talking about customers, but at first I didn't feel anything. But for a long time, it was gradually discovered that when I was playing, the customers were very normal inquiries. All of them could become nagging, grimming and explaining ten questions. I might have simplified them to two or three words. So the message to customers is that your service is not enthusiastic and the attitude is rather stiff. So if you have the habit of being side with me, then it is best to quit as soon as possible, if not, then do not sticky.

Although this time the client may be left behind, he is unlikely to turn around, because your service is uncomfortable.

All noticed

Wangwang

There are a lot of smiling faces, smiling, naughty, cute and shy. These expressions need not be used by me. You can always use them at the right time. What I want to say is: are you smiling when you talk about customers?

I used to say that customers just smile and I just do that.

along with

Customer

的越來(lái)越多，每天真的很累，一早起來(lái)開(kāi)始忙碌一直到晚上12點(diǎn)，一天接待N組客戶，起先還好呢，到了中午的時(shí)候疲憊就來(lái)了，于是在下午接待客戶的時(shí)候狀態(tài)就不怎么好，就拿讓所有賣家無(wú)奈的砍價(jià)來(lái)說(shuō)吧，砍價(jià)是一種很正常的行為，雖然我們是一口價(jià)，但是基于現(xiàn)實(shí)中或者有的網(wǎng)購(gòu)的經(jīng)驗(yàn)來(lái)看，買家認(rèn)為肯定有可能給優(yōu)惠的，如果多數(shù)買家朋友是問(wèn)一問(wèn)也就很簡(jiǎn)單的，可是難免有些客戶是屬于很能殺價(jià)的那種，除了店里的優(yōu)惠活動(dòng)以外，額外在像你協(xié)商一個(gè)，有的時(shí)候礙于各種因素你答應(yīng)了，可是他確又不滿足，繼續(xù)在像你討要，這樣的客戶真的讓人很頭疼，所以后來(lái)我的心態(tài)也就漸漸的不平穩(wěn)了，加之疲憊，基本上這類客戶都流失了。

To put it plainly, this is a big loss for every shop.

How can we save it?

In fact, my rescue was purely unexpected. One morning, a friend sent me a very lovely text message: "the food is delicious, and their classmates love to eat. After they finish eating, they buy a lot."

(I am a food seller) I am very happy to see this message. I am sure that my product affirmed my efforts.

So one day, I always can't help thinking of this short message. Basically, one day is talking cheerfully with all the customers. As a result, I found that when I was very happy to laugh at the talk, the mood of the customers was also surprisingly good. Many of the theories of killing and killing were laughed at, and some customers even made fun of me.

The second day, in order to test this is not accidental, I opened the evaluation page in early morning, looked at the buyer's friend's various kinds of evaluation, very happy, very happy, when I was happy, I laughed, picked a few very interesting comments, I remember a day, idle I think about it, very tired, but the meaning is not the same, the second day experiment effect is very good, so I start to be very conscious everyday to make myself happy and happy at all times.

Although sometimes it is unavoidable to be tired, but I am striving to achieve every customer's entrance, no matter he can not see my smiling face, I will smile to him, the intention laugh will be contagious, the other side customer can feel, this is a kind of professional spirit.

Everyone is in a good mood and everything is OK.