Five stars, two stars, or no stars.

Ma Junsheng, director of the State Post Office, said that the daily express delivery volume of China's express delivery market has entered the world's third.

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However, at present, the vicious competition of major express companies is fierce. Since 2009, the express delivery companies have increased their prices 5 times, and the total increase has reached 7 yuan. However, the delivery fee in Jiangsu, Zhejiang and Shanghai has been maintained at 5 yuan and 6 yuan, and has not changed.

Yesterday, a private courier told reporters that in order to retain large customers, some offer even 4 yuan a single, earn only a few cents per single.

Dava, vice president and Secretary General of the China Express Association, said that according to the National Express Bureau's grading method, the delivery time and effective appealing rate are important indicators for assessing express enterprises besides the size and coverage of the network.

"Next year, we will grade the assessment and guide enterprises to set prices according to their service quality."

In the future, the express company will first stipulate the price of the basic service, like the hotel, the five star rating will have five star fees, and the three-star rating will have three star price.

He also revealed that next year, the express delivery industry is expected to introduce the national standard of industry service, and the service level of salesmen will be measured in the future.

In fact, only from the private express, the price of the courier companies has already opened a gap.

Take a document from Shanghai to Beijing express as an example. The quotation of Shun Feng (micro-blog) express is 22 yuan, and the price quoted by Shen Tong (micro-blog) is 15 yuan, and the quoted price of Yuantong Express is 12 yuan.

A courier company official said, grading fees for major customers, monthly customers, basically no influence, take Taobao, for example, from Shanghai to Beijing online shopping express fee is often only 10 yuan.

"But for ordinary citizens, if you want to choose a company with high star rating and good service, you must spend more money."

Express wants to comment on "five-star" throughout the year.

According to the express enterprise grading management method (Trial Implementation), the classification of express enterprises is mainly divided into two parts: enterprise scale evaluation and service evaluation.

Service evaluation is divided into five levels: five stars, four stars, three stars and two stars according to the comprehensive conditions of public service evaluation, service timeliness, personnel quality and information management level.

Express mail users need less than 10 pieces of effective complaints; the express service personnel have the junior qualification above the "national standard for professional skills of couriers"; no less than 60% of the primary qualifications; the coverage of the self operated outlets in the provincial capital and municipalities directly under the central government reaches 100%; the coverage of the outlets in the provincial cities is more than 90%, of which the coverage rate of the self operated outlets should not be lower than 50%; the time limit for the arrival of the outlets is not more than 50% hours from the 8 hours to the 16 points of the working day, and the express delivery time of the delivery sites is within the time of the arrival point from the working point to the time of the harvest, and the time limit for the delivery of the designated locations is not more than hours. Five star express needs to meet the following conditions: the annual courier service overall satisfaction score needs to be more than 73 points; in the brand network, the express time limit of the whole city within the time limit of 72 hours must be over 95%; millions of million.