Recently, according to GuZi industry insiders, GuZi will ask consumers to return the goods. flaw After the product is repaired, it is then sold to the consumer as a new product. A reporter inquired from GuZi's internal data that a customer was buying a ten thousand yuan lady. A leather bag Later found product The handle is decolorizing and is required to be replaced.

After taking pictures of the product, GuZi shop asked the customer to take the product home and wait for the news. The store's maintenance personnel transmitted the photos to the customer service center in Shanghai, and told them that the customers strongly demanded the return. A week later, through GuZi's internal consultations, it was decided that the lady's bag returned by the customer will be sent to Italy after the original parts are sent to repair, and then sold for the two time.

In response, Huang Jianxiong, director of the Communications Department of Gucci, responded, "we have noticed relevant reports and are investigating the matter. Gucci's policy is to prohibit the re sale of used goods. Whether in China or around the world, gucci insists on providing customers with the highest quality products and services. He also said that Gucci is unlikely to sell secondhand goods. Besides, some products of GuZi are old styles, which may be easily misunderstood.