Customer service telephone can not get through, logistics links are slow, and replacement is blocked.

By the end of the year, the phenomenon of courier warehouse explosion has gradually appeared, making the volume of e-commerce complaints rising linearly, while traditional stores have launched year-end promotions to celebrate Christmas, new year's day and Spring Festival "three links".

Online shopping channel price advantage is difficult to highlight, and encounter services

Mr. Wang, a consumer in Beijing, bought a display and computer case in the Jingdong mall on the 22 th of this month. It has not been delivered yet 5 days before yesterday.

Even after repeated complaints and urged, Jingdong mall customer service has always said, "help push, please be patient."

Mr. Wang told reporters that the two order status has been out of storage, one of which shows "has been pferred to Ho Kang express", and another has even had the delivery clerk information, but Mr. Wang has repeatedly called the courier mobile phone number, no one answered.

"I am an old customer of Jingdong mall. The previous orders can be done at" 211 time limit ", but since December, the Jingdong mall has promised almost no nominal speed of logistics, and even more unacceptable is the attitude of customer service staff.

Yesterday, Mr. Wang told reporters that after repeated complaints, he finally contacted the customer service of Jingdong mall.

As the pre season express and warehouse delivery capacity is tight, after the pass and Yun Da Jia received a yuan delivery fee, Huitong began to increase the distribution fee yesterday.

This attracted a lot of Taobao store freight increased.

Insiders revealed that due to the serious pressure on the express delivery, some "double 12 big promotion" orders have not yet been delivered, which will have a great impact on the delivery of Christmas and new year's Day promotions.

The consumer Mr. Wang told reporters that the order of Jingdong mall had not arrived yet. He had bought a similar display yesterday to Suning store, and the price after discount was equal to that of Jingdong mall.

Reporters learned that, due to slow logistics, express price increases, B2C mall goods incomplete, retail entities become the main channel for consumers to end year shopping.

"At the end of the year, the activity of the mall is rich, and the discount rate is strong. There is no need to wait for the express delivery. The advantage is quite obvious."

A shopper at the national Swiss Shopping Center said.

Due to the advance of the Spring Festival next year to the end of January next year, a number of shopping centers have launched the "three seasons of Christmas, new year's day and Spring Festival".

Guo Rui shopping center relies on performances such as song and dance performances to attract a large number of customers. The year-end promotion efforts of new world department stores such as new world department stores, Zhongyou department stores and so on, let consumers call "force".

Attentive

In addition, the decoration and display during the sales promotion at the end of the year also attracted many consumers.

Lotte Yintai department store, Xidan Joy City and other shopping malls all spend a lot of money on Christmas Eve decorations.

For example, Lotte Yintai Department started designing Christmas decorations two months ahead of schedule, but the outfit only cost 500 thousand yuan.

"Shopping in shopping malls not only wants to buy something desirable, but more importantly, it's a holiday atmosphere."

Consumers Miss Liu said.

Liu Hui, a business consultant, revealed that the industry is facing the 2012