Reflect: Urban readers Mr. Yu told this newspaper that in December 20th of last year, he bought a pair of "crocodile" brand shoes for the children at the four floor of Zhong Bai shop, 224 yuan.

More than a month later, the front of a leather shoe cracked, and the shop staff repaired the shoes.

A week ago, he found that the front of the other shoe had split up, and he went to the shop again to negotiate.

He thought that the shoes were in continuous problems and demanded to be replaced, but the shop side did not agree, but promised to repair it for him.

Answer: the manager of the four floor of a hundred shops in the city said that she handled the incident.

When the first bad shoe was delivered, they found that traces of oil soaked in the shoes were corroded seriously.

According to the "Three Guarantees" Regulations of footwear commodities, shoes that are often soaked or corroded by chemicals such as oil and so on do not enjoy three packages of treatment.

However, they repaired the client free of charge and stitched the front crack.

The second shoe is the same problem, and they promise to repair the customer free of charge.

In order to solve the problem better, the manager decided to compensate him for 20% of the price of the shoes, Xuan said.