< p > < strong > Augustus's leather boots are easily peeled and famous trademarks have been questioned. < /strong > < /p >

< p > "in such a poor quality women's boots, it is known as" China famous trademark "and" national key new product "on the outer packaging. Recently, Ms. Ma of the public reflected that Augustus's leather boots had been peeling off in less than a day.

She was unable to reach the manufacturers and felt helpless.

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< p > Ms. Ma said that at the end of December 2012, he bought a pair of leather boots with a discount of 99 yuan at the a href= "//m.pmae.cn" > Augustus < /a > store in Ji'nan.

"Unexpectedly, the length of the damaged part in such a short time is 30cm".

"At that time, the saleswoman said that this kind of women's boots were not handled at low prices because they were not fully priced, and they could not invoke them. Merchants said they could only find manufacturers if they did not change."

But she never tried to get in touch with each other.

Ms. Ma believed that her legitimate rights and interests were violated.

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< p > March 7th, the reporter noticed that there was a website and telephone on the outer package of the shoes, but dial the service phone provided by the website, but the other side was "France BFL Laundry International Company".

And the other two phone calls made by reporters repeatedly on the Internet were unanswered.

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< p > then, the reporter asked Ginza mall, Ginza Spring Square shop and jade letter shop. The staff members said there was no Augustus counter.

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< /strong > > P > strong > /strong > a href= http://cailiao.sjfzxm.com/Matertial/show/default.aspx > strong > star Li Lai star shoes less than /strong > /a > strong > after a week, the color is annoying consumers.

< p > a consumer bought a pair of leather boots. After wearing it for a week, it found that the interior had decolorization. Therefore, merchants were required to return the goods. For this reason, the merchant said it was not a quality problem, it could not be returned.

After the mediation of the competent authorities of the mall failed, the two sides got to the business department to solve it.

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Less than p ago, Ms. Zhang picked up a pair of women's boots in the famous brand of Ferragamo.

After fitting it to the cashier counter, pay for it.

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A week later, Ms. P found that the boots were decolorizing, so she found a salesperson, asking for a refund and compensation for the loss.

After understanding the situation, the salesperson explained that it was normal for the shoes to be decolorizing with the increase of body temperature.

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< p > Ms. Zhang insisted on returning the goods and compensation for the losses.

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After P, the director of the shopping mall came forward to coordinate with the brand dealer, and agreed to give the customer a replacement. But Miss Zhang still asked for a refund and compensation for the loss.

So the director of the shopping mall took Ms. Zhang to the South Gate Branch of Nanming industrial and commercial bureau.

In response, business law enforcement officials said that a week is limited to allow sellers and brands to negotiate and resolve this matter.

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After P, the director of the shopping mall also communicates with Ms. Zhang and branding.

The brand insists that dermis is not a commodity quality problem.

As both the brand side and the customer insist on their own views, a week later, consumers complain to the business department.

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< p > law enforcement officers said that "a href=" //m.pmae.cn/news/ "> real leather < /a > decolorization in a certain temperature environment is indeed not a quality problem, but the attitude of the brand side to deal with complaints should be fined by a certain fine, and the goods should be returned according to the consumers' requirements.

Ms. Zhang expressed satisfaction.

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< p > in this case, star Li Lai star store requires effective communication between the brand sales staff and customers, and explains in advance the problems of wearing and washing when purchasing products.

V < /p >