Yesterday, Ms. Ho, a Nanchang citizen, told this newspaper that on the 18 day, she bought a pair of ladies' sandals at the "conli" shoe counter of a shopping mall in Nanchang.

After buying, she returned to the flat in her new shoes.

As soon as I arrived at the flat, my colleagues told her that the skin of the heel of the shoe had worn off a large piece.

"From shopping malls to units, I didn't walk a few steps, so it was hard to believe that it was worn out."

He said that when she asked her to change her shoes to the counter, the other side said that it was man-made damage and was not renewed.

On the matter, Xiao Li, a manager of the "conly" shoe counter, told reporters after wearing the shoe's wear condition that it was worn out for an hour and it was very difficult to wear. This is puzzling. So it is not ruled out when consumers are wearing something unintentionally.

Through the reporter's coordination, Xiao manager agreed to replace the shoes without charge. MS ho expressed satisfaction with the handling of the matter.