"Shoes that cost 200 yuan, 2 times without heels!"

On the 6 day, Miss Pan, who lives in Jinan District, complained about a pair of shoes she bought not long ago.

According to miss pan, in May 12th, she bought 1 pairs of "white" sandals worth 200 yuan in the "red spider" store on the first floor of WAL-MART shopping mall.

In May 20th, the pads of new shoes fell off, and Miss Pan found businesses to repair them.

In June 5th, Miss Pan recovered the repaired shoes from the store, but found that the shoe pad was not the original match, and the adhesive coating left obvious marks around the heel, affecting the appearance.

Miss pan is very dissatisfied with the repaired shoes.

But because she was anxious to wear shoes, and the merchant promised to change it at any time, Miss Pan still took back her new shoes.

3 days later, the newly glued heel fell off again.

Miss Pan had to find the merchant again for repair.

The company promised to call Miss Pan to pick up shoes in June 27th, but Miss Pan has not received any calls from businesses.

In July 3rd, Miss Pan came to the "red spider" shop and found that the shoes were not restored to lie in the counter.

Miss Pan asked why the shop hadn't been repaired. The clerk said she was busy recently, and Miss Pan's cell phone number was lost, so she couldn't contact her.

In the morning, reporters and Miss Pan came to this "red spider".

Zheng Xiaojie, the shopkeeper, told reporters that the shoes had been repaired and were ready to be sent to Miss Pan's home.

Miss Zheng explained that it took a long time because it was sent to the factory to repair it.

After seeing the repaired shoes, Miss Pan thought it was too rough to accept. She hoped that she could change her new shoes.

But Miss Zheng rejected Miss Pan because she could not replace her shoes with her heels.

Reporters saw that in the product manuals of the brand shoes, it is clear that only serious quality problems such as cross section and broken bottom can be returned.

In this regard, Guangzhou Bao Li Li Shoes Co., Ltd., Fujian's general agent Miss Lin also said that the heel loss is not in the manufacturer's commitment to replace the scope, should be a normal warranty.

Because Miss Zheng had never reflected this to her before, nor did she bring shoes to repair, "she did not deal with this matter", she expressed regret.

Miss Lin said that if consumers were not satisfied with the maintenance, she could be responsible for the repairs again. Miss Pan finally expressed her willingness to accept repairs.