< p > bought a pair of shoes of 162 yuan on the Internet and made payment with Alipay. Shortly after receiving the "seller" phone call, the balance treasure account was frozen, and then operated with mobile phone refund, resulting in Yu Ebao's 1 yuan missing. This is Miss Wu of Nanchang on 17 th. 18, Miss Wu and Alipay customer service many times communication required Alipay to bear losses, but Alipay customer service identified the incident as a network fraud, Alipay can not compensate for it. < /p >
< p > < strong > citizen: < a href= > http://sjfzxm.com/news/index_s.asp > > /a > refund is cheated 10000 yuan < /strong > /p >
< p > 18, Ms. Wu told reporters that on the 17 day 14 o'clock, she bought 162 pairs of shoes online and made payments through Alipay. At 17 o'clock that day, Ms. Wu received a phone call from the seller that her account was frozen and could not be delivered, but it could be refunded. "At the beginning, I also doubted the identity of the other party. I asked the other party to send me a screenshot of the seller's relevant information." Miss Wu said that the other side not only sent a screenshot of the seller, but also sent her information such as her ID card number, which made Ms Wu relaxed her vigilance. < /p >
< p > "later, the other party sent a link address to my mobile phone, saying it was a refund agreement. When you open it, pop up a "sharing", then you can't open the download link. When Wu inquired about the funds in the balance, she found that more than 1 yuan had disappeared. While Wu called the real seller to consult the matter, the other side said there was no refund. < /p >
< p > < strong > Alipay: Internet fraud is not compensation. < a href= > http://sjfzxm.com/news/index_x.asp > category < /a > /strong > /p >
< p > "call me the number of Fujian Province, and its QQ is registered in Zhejiang." Ms. Wu said she immediately called the police. After investigation, more than 1 yuan in the balance of Ms. Wu is divided into three consumption, one of which is from Alipay. Although the police said they would follow up the investigation through the net supervisor, Wu still believed that "balance treasure" should be responsible for the matter. "I communicate with Alipay customer service 95188, but customer service says that my money is transferred from the balance treasure to the bank UnionPay card, which should be held by the bank, and the balance treasure is not compensated for it." < /p >
< p > 18 PM, the reporter called Alipay customer service telephone. Worker "56740" staff said, Ms. Wu Yu Ebao's money is consumed, is a fraud. And Ms. Wu has clicked on the phone, so it does not belong to the category of compensation. Besides, Ms. Wu's transaction is conducted through online banking, which does not belong to the category of Alipay's compensation. The staff said that if the user did not know, the account was stolen, after verification center confirmed that the account was stolen, the user's loss can be compensated. Ms. Wu did not agree with such an explanation, insisting that one of the three purchases was paid through Alipay, so Alipay must make up for it. < /p >
< p > < strong > police: be careful of network < a href= "http://fz.sjfzxm.com/" > fraud < /a > /strong > /p >
< p > for this purpose, the provincial association staff told reporters that we should first clarify whether there are loopholes in the management of the operators and whether they can fulfill their obligations of security protection, if they fail to prosecute their responsibilities. With regard to Ms. Wu's experience, the staff believed that operators should cooperate with relevant departments to conduct investigations and make supplementary assistance obligations. < /p >
< p > Nanchang police said that in recent days, criminals used Internet security vulnerabilities to steal Internet users' funds illegally. We must pay attention to preventing viruses when using them, so as not to steal funds. Criminals often borrow the opportunity of Internet users to buy and download the Trojan horses, disguise them as pictures, URLs, and two-dimensional codes. In order to upgrade the Internet users' computers, we need to install plug-ins in the name of deceive netizens to decompress Trojan horses. Later, once the netizens use the balance treasure, Trojan horse will tamper with the page or tamper with the amount of money, so that users can transfer funds automatically. Therefore, when using the network, do not click on the links and compress packages sent by strangers. Once you find the Trojan virus in the computer, you should immediately modify the account password and call the relevant customer service to confirm the security. < /p >