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Investigation Of Reception Skills In Front Office Telephone

2014/8/30 16:44:00 84
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Telephone Salesmen Must Ask Questions Or Techniques.

What are the pertinent problems? For example, China Mobile or China Unicom's 800 and 1860 service hotlines may be complained by customers: when the phone is turned on, the cell phone is broken. Or " always the signal is not good, can not receive, or simply display nothing " this time, the customer service staff may ask: " then when you turn on the machine this morning, what is your screen? " this problem is targeted. What is the role of targeted problems?