Dr. Nell nodding, a famous American education expert, wrote a book "learning to care: another mode of education".

The theme of this book is "care".

In the preface, the author said, "caring and caring are the basic needs of mankind."

Care is a way of greeting and helping others. It is a sincere feeling from the heart.

Let's look at the concept of care in communication. It involves three aspects:

Once I bought books in Hongkong. The book was very thick. I just got one.

I came over: "do you like this book?" I said, "yes."

"I'll help you get the counter."

Then he helped me take the book to the counter.

It means you can empty your hands and pick up other books here.

I said, "thank you!" for a moment, I saw second books that were considered good. He came again and asked, "do you like this book?" I said, "yes."

"I'll help you get the counter."

In this way, six or seven books were unknowingly taken.

When I went to check out, he seemed to feel that I was worried (because I was on board in Hongkong) and said, "it doesn't matter, sir. I'll help you carry it to the plane, and you can continue to buy something else."

Tell me when you want to board the plane, and I'll carry it for you. "

Actually, it was not so far from the bookstore to the entrance to the airport, but he said that he had noticed you.

If he doesn't care, he holds a book in his left hand and holds a copy in his right hand. No one will buy third books.

This is his concern for customers. He is very concerned about the situation and difficulties of customers.

When employees work in a company, sometimes their life is not very good. You will notice him.

Is it inconvenient? According to the survey, 20% of the world's IT suffer from depression, which is caused by too much pressure.

Now that we know this possibility, what should a supervisor do? Let's look at an American lens:

In the IT world,

At night, the boss will send a massage therapist to help them massage.

And people who know science and technology usually do not like to talk, so they hope they can bring toys to the company.

Many people think that older people can't play with toys, which is wrong.

People often like to play with mobile phones. In fact, this is a concept of toys, but not dolls.

People in science and engineering speak less, and people are less sensitive. If he can't play with toys and collect something he loves, he will be under pressure.

So American companies allow employees to put their toys in the office, allowing employees to put carpets and slippers in the office, allowing employees to vent in the basement.

This is to understand his needs and inconveniences.

Once I lived in Zi Guang Yuan Hotel in Shenzhen. When I entered, I found a card on the pillow.

Wrote:

The bed decorations of this hotel are all down products. If you are sensitive to the down products, please dial the extension number * * *, the housekeeping department will change other bedding accessories for you.

This card is very good for putting up such a notice for customers whose skin is very sensitive.

This is called concern.

So communication is concerned about the concerns of others, the needs of others, and the pain of others.