The reception of customers is a very subtle knowledge. The salesperson service has its own rules. It is very difficult for them to achieve marketing if they violate these rules. They need some skills to attract customers, so that they can continuously expand their performance and attract "repeat customers". Here are 15 key points to be taken care of.

(1)

Be polite and accumulate skills to improve service levels.

(2) observe and analyze the personality characteristics of customers and the sudden Purchase Motives of consumer psychology.

(3) to give customers the time to think and choose freely, especially when customers at the level of comparison should use distance service, which is too disturbing and enthusiastic to cause customers' resentment.

(4) customers should be moderate in volume, mild in tone, affectionate, affectionate and confident.

(5) when you are serving a customer, you should not be too close to the customer.

(6) when selling, it can not deceive the customers or describe them in exaggerated or unrealistic situations. When the price is quoted, the price is clear, unambiguous and hesitant.

(7) pay attention to body language, and do not tidy up immediately after customers finish the selection of goods, so as not to cause variable feeling.

(8) correctly fill in the small ticket, including the name, number, price and quantity.

After the customers confirm the appearance quality and quantity of the goods, they will be packed again.

(9) welcome customers to try on clothes, patiently and patiently, and patiently explain to customers how they can not be tested.

(10) earnestly receive every customer, pay attention to the order of visitors, in principle, first come first served, at the same time do not neglect other customers.

(11) we are grateful to all our customers. Customers always pick and choose, though they do not buy them.

(12) when customers propose to take care of their belongings or bags, they should refuse politely and refuse to be blunt.

(13) during the discount period, the actual discount of each garment should be clear.

We should make clear the offer.

(14) when customers propose to exceed the requirements of the clothing store, they should euphemistically refuse, be sincere to the customers' tone, ask questions to customers, and need to patiently explain.

(15) for easy access customers, they should choose the best time to communicate with customers and introduce products.