Yesterday, SAIC issued the annual report on China's consumer rights protection. This is the first white paper that specifically reflects the protection of consumers' rights and interests in industrial and commercial and market supervision departments.

From the beginning of this year, it will be released according to the year.

Among them, Beijing's commerce and industry department investigated the Amazon website, unauthorized cancellation of consumer orders, micro sales of fake and shoddy goods, and enterprises selling counterfeit "Ecco".

It is included in the ten typical cases of consumer rights protection.

The annual report shows that in 2015, the national industrial and commercial system investigated 112 thousand cases of consumer rights protection.

We have focused on the sale of fake and shoddy or unqualified commodities in consumer electronics and electrical appliances, as well as the outstanding problems such as deliberately delayed, unreasonable refusal and evasion of "Three Guarantees" to consumers.

Problems such as unstandard labeling, poor quality, potential safety hazard, quality problems such as quality and safety of decorating and decorating materials exceeding the limit standards, and prominent problems such as "thin steel bars" and so on, and the problems of pportation products such as failing to meet safety standards and without product qualification certificates, etc.

In the typical case of consumer rights protection shown in the annual report 2015, the Amazon website, which was investigated by the Beijing industry and Commerce Department for the first time, has cancelled the consumer order case without authorization.

According to reports, Chaoyang industrial and commercial sub Bureau received consumer complaints, reflecting Amazon website unauthorized deletion.

After understanding, the largest number of complaints of "sweeping robot" delete the incident is due to

The website staff priced a $949 Ecovacs smart home sweeping robot at a price tag of 94 yuan and promoted it online. Then the product was processed on the shelves, but in the 12 minutes during the on-line period, it caused Internet users to rush to buy, resulting in 34 thousand orders and 22 thousand consumers.

Subsequently, the website processed the product on the basis of the "wrong price", and returned the money paid by the consumers, causing a large number of complaints to restore the order to make up the merchandise.

It is understood that Amazon's purchase of this commodity only 15, far from meeting the needs of consumers' orders.

In view of the seriousness and social impact of Amazon's website, Chaoyang commerce and industry has imposed an upper limit of 500 thousand yuan on the operation of Amazon website Beijing excellent information technology Co., Ltd.