In today's society, no matter when you open a shop as a boss or employ someone else as a salesperson, you have a lot of business knowledge.

But please don't worry. The following tips can help you.

One of the tips: never be able to keep on staring at customers and chattering about the case: Xiao Li has always been afraid of entering the drugstore with only a dozen steps away from home. Its facade is very stylish and its shelf design is open. It belongs to a typical drug supermarket, and the salesperson is very enthusiastic.

But the problem is just "very enthusiastic".

Whenever customers enter the hall, the counters on the door will continue to attract voice, and ask, "what medicine to buy," and "what's wrong with your body"?

Even if you have bought one of them, they will introduce another one.

On the way out, a salesperson will give you a leaflet, saying, "go back and take a look at it, and look for it." when you see it, you will find that it is not a slimming medicine.

Two: under certain circumstances, some goods deliberately make their clutter attract customers. A multimedia company in Guangdong has special counters in some bookstores and software stores, which are sold in flower cars.

Every time a customer passes a float, he finds that the colorful software on the car is very attractive, which is in sharp contrast to the well ordered books and audio-visual products in the bookstore.

Many people will be puzzled and asked: "how do not shun?" the answer is: "this will attract people and create a sense of freedom."

Three tips: before sales, flattery is inferior to after-sale service.

Coming to a familiar "fame" electrical appliance store, the boss was very enthusiastic and tried to recommend a new Toshiba VCR to him.

However, "Toshiba" moved home and found that there was no video interface compatible with the old TV set.

Mr. Zhang's elder sister asked for a refund. However, when Mr. Zhang returned to fame, he saw another face of the boss.

The boss refused to change the product on the grounds that the product had already been opened. The attitude was completely different from the previous one, making Mr. Zhang angry.

Finally, under the threat of quarrel, Mr. Chang spent more than more than 200 yuan to get a video recorder matching the old TV set.

So many years later, he continued to hate.

Four tips: 1 customers who spend only 1 yuan often have more influence on your business than customers who spend $100.

However, customers with large purchases often seldom visit.

Customers who often come to buy small items are the regular customers that you should take. He doesn't buy much every time, but because the number of visits is frequent, the cumulative purchase is not low.

Five tips: don't blame the shop assistants or quarrels in front of the customers. This is a case for customers.

The residential area belongs to the upscale residential area. There are many people with computers. Besides, there are two schools not far from the door. From the geographical point of view, there should be strong tourist sources.

Business was good at the beginning.

However, because Mr. Wang and his wife often quarrel, and several times are in the shop, making new customers puzzled, and familiar customers are very embarrassed, so business is slack.

The wife thought that Mr. Wang had no stock in stock.

But Mr. Wang thinks it's all because she always faces business and frightens customers away.

Such quarrels often happen in stores, and customers are too scared to come back.

Six: the shortage of goods that can't be sold out is actually a hint to the customers to buy, if it is really out of stock, can tell the time of delivery, and leave the customer's phone, address, and then deliver the goods to the door, which can make the customer feel your sincerity.

Seven tips: to constantly beautify the display of goods, especially to make full use of large windows to attract people's eyes. There are two grocery stores on the same street, the same varieties of business, the two bosses are friendly to everyone, and harmonious with the residents of the community, but the business situation is quite different.

A good grocery store adjusts its products every 35 days. Customers come back to think that they have entered the new product.

Then we need to make good use of the windows of the shop: they turn the window into a large piece of glass, often change posters, and put some electric toys, dolls, fluffy toys, or the food bags and beverage bottles made by ourselves.

Another bad business is that goods are placed at random, without adjustment or creativity.

There is a lot of ash in stock. No wonder business is cold.

Eight Tips: take customer's blame as a case of Buddha's voice: a general manager of a supermarket often instills "a lot of initiative to listen to customers' opinions".

Only when we hear the criticism of customers can we find our own shortcomings and shortcomings.

Because we can only make money if we meet the needs of customers.

Arguing with customers will make you lose a mirror when you lose customers.

Nine: children are shops forever "God of wealth" case: when McDonald's just entered a county, business is not so popular today.

In order to stand in the county, McDonald's has enough money on children: launching children's packages, giving toys and giving coupons; organizing various activities; letting children who come to dinner learn children's dances and ballads; setting up children's playground facilities in the store.

As a result, the root of McDonald's has been plunged into the hearts of the local youth, so that they will never forget it and become an ardent customer forever.