The picture shows Mr. Yao is negotiating with the staff of the store.

In October 25th, Mr. Yao bought a pair of Nike tennis shoes priced at 740 yuan at a Nike store at Renmin Road. It was not expected that the shoes would crack to different degrees soon after he bought them. He arrived at the store on November 18th afternoon to ask for shoes or refund, but there was a contradiction between the two sides because of their disagreement with the store owners.

Mr. Yao told reporters that he had only worn the shoes three times, and there were cracks in the wrinkles of both shoes. He went to the store to ask for shoes or refund, but he was rejected by the store.

The reply of the store is to ask Mr. Yao to leave the shoes. They send the shoes back to the manufacturer for quality identification. If the quality is the reason, they can change the shoes.

When the argument between the two sides failed, the store called 110.

Under the coordination of the police, the two sides reached a consensus that the store temporarily refunded 500 yuan in cash to Mr. Yao, and Mr. Yao left the shoes, then sent the shoes back to the manufacturer for quality identification. If the quality is the reason, the remaining 240 yuan will be returned to Mr. Yao, and the result will be given to Mr. Yao by December 18th.

The reporter learned from the 12315 center of the municipal fair trading bureau that consumers and consumers could reach such a conciliation agreement.

The center staff also told reporters that if consumers need to identify the quality of goods purchased, they can also find the municipal quality and Technical Supervision Bureau, but the appraisal fee is paid by consumers first, if it is indeed the quality reason, it will be paid by the merchant again.