Less than 3 months after 690 dollars of sneakers were worn, the sole of a shoe was worn. Although the manufacturer promised to repair, the color of the two shoes would be different after the repair.

Yesterday, Ms. Tu found reporters on this issue, hoping to help coordinate the solution.

According to Ms. Tu, in August 19th, she spent 690 yuan on a shopping mall in the city to buy a pair of sneakers for her daughter, but her daughter wore it for less than 3 months. The left heel of the pair of shoes was worn out, and at the same time, two shoes had different degumming.

In November 10th, Ms. Tu picked up her shoes and found the shopping mall. The shop side said that the shoes had to be sent back to the factory for repair. It took about 20 days.

However, what she thought was that after a few days of shopping, she contacted her again, indicating that the problem of removing rubber shoes had been solved, but the worn heels were hard to repair.

"Although my daughter wears shoes very much, she has never worn out her heels, and these shoes are less than 3 months old. I doubt that the shoes have quality problems."

Ms. Tu said that although she was willing to repair shoes for the factory at her request, they said the shoes would have different colors.

"Because of the different colors of the soles, my daughter would never wear such shoes."

Ms. Tu told reporters that since the factory agreed to repair, then we should try to repair it.

Yesterday afternoon, the reporter contacted the shopping mall, the responsible person said that the wear of the heel may be caused by improper dress, not a quality problem.

When repairing, you can only change the black bottom heel, and only this kind of color, although the color of the sole is different from that of Ms. Tu, but because of the sole, the relationship should not be large.

Under the coordination of journalists, the person in charge agreed to contact the manufacturer to try to repair these sneakers as much as possible, and at the same time, in order to express their apologies to consumers, they would be willing to give a discount to the commodities purchased by Ms. Tu.