After buying a pair of shoes, there was a degumming phenomenon in less than a week, but the two sides failed to reach an agreement on the handling of the problem.

Yesterday, reporters learned from the municipal consumer protection committee that there are many disputes about shoes at present, but many complaints are often caused by a small friction.

Near the year's end, with the arrival of the consumption boom, the people concerned remind us how to claim carefully when meeting consumer disputes.

In December 5th, Mr. Wang bought a pair of "PUMA" sneakers at a shopping mall in the city at a price of 377 yuan.

But after wearing it for a couple of days, the degumming of the toe ends appears.

Mr. Wang asked businessmen to return the goods for processing.

And the shopping mall believes that the phenomenon of degumming is not serious, only promised to repair.

Eventually, the two sides disagreed, and Mr. Wang complained to the municipal consumer protection committee.

The comrades looked at the "scars" of the shoes and thought that the shoes were only slightly degumming.

According to the provisions of the "three package" in Zhejiang Province, it must be serious degumming or cracking to be considered as a quality problem before it can be returned.

Therefore, for Mr. Wang's request, the staff thought that it could only be negotiated first.

After hard work, the final consultation result is: 45% off on the original basis, then repair.

It is understood that recently, in the complaints received by the consumer protection committee, there has been an increase in footwear complaints, and many of them are caused by minor disputes.

"Many consumers can not understand the relevant regulations."

People concerned with the consumer protection committee told reporters that there was a slight problem in the newly purchased products. Some consumers found that they were of quality problems, and the requirements were harsh.

It is a good thing for consumers to safeguard their rights and interests, but the request is also reasonable and legal.