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Leader'S Conversation Art

2008/11/22 18:02:00 41881

As a leader of an enterprise, we should not only be familiar with management science, but also have great talents and skills in harnessing an enterprise. Besides, we must also be skilled in leading art, and have meticulous ingenuity in dealing with staff members in order to achieve effective management.

The leader's conversation with his subordinates is a required course in leadership art.

There are four main functions of business leaders' conversations with subordinates.

一、監(jiān)督功能——藉以獲取管理工作進(jìn)展的詳情，監(jiān)督各部門(mén)執(zhí)行領(lǐng)導(dǎo)決定。

二、參與功能——借此研究執(zhí)行決定過(guò)程中發(fā)生的問(wèn)題，探討和尋求解決辦法，使領(lǐng)導(dǎo)由“視察”地位進(jìn)入?yún)⑴c地位。

三、指示功能——從中傳遞上級(jí)指示或本人決定。

四、悉人功能——由此接觸工作人員，了解他們本身的各種心理品質(zhì)，做到諳人知心，而一個(gè)人在談話(huà)中所表現(xiàn)出的回答方式和特點(diǎn)，可以確定他性格的基本特征。

Conversation, in essence, is not only a kind of information communication, but also a kind of interpersonal contact. Because of its inherent emotional characteristics, it must be emotional.

This emotional interaction with information content makes conversation subtle and artistic.

Then, how should a leader talk with his subordinates?

一、要善于激發(fā)部下講話(huà)的愿望。

Conversation is a bilateral activity between leaders and subordinates. If their subordinates do not have the desire to speak, the talks will inevitably be deadlocked.

Therefore, leaders should first have delicate feelings and sense of propriety, pay attention to their attitudes, ways, even their pronunciation and intonation, so as to stimulate the desire of their subordinates to make speeches and accomplish the task of communicating information in the process of emotional communication.

二、要善于啟發(fā)部下講真情實(shí)話(huà)。

What we need to talk about is information that reflects the real situation.

However, some of their subordinates are cheating on some occasions when they are motivated by some motive, while others are careless and insincere.

All this makes conversation meaningless.

For this reason, the leader must overcome the tyrannical and imperious style of work, replace it with a frank, sincere and realistic attitude, and try to get the other person to understand in the course of the conversation that he is interested in the real situation, not to flatter or adorn words, to dispel each other's concerns or to cater for all kinds of psychology.

三、要善于抓住主要問(wèn)題。

Conversation must be focused and concise.

On the one hand, the leader should set an example by following the general courtesy greetings, then quickly turn to the topic, clarify the essence of the problem; on the other hand, he should also develop this habit of conversation.

You should know that multilingual is a manifestation of the lack of understanding of the essence of information, and a major enemy of conversation efficiency.

四、要善于表達(dá)對(duì)談話(huà)的興趣和熱情。

Just because conversation is a bilateral activity, one side's positive and appropriate feedback to the other party can make the conversation more relish, thus making the conversation more harmonious and thorough.

Therefore, when leaders listen to their subordinates, they should pay attention to their attitudes and make full use of all means -- expression, gesture, interjection and interjection, to express their interest in the speech of their subordinates and the enthusiasm for this conversation.

In this case, the leader's little smile, a nod of agreement, and a warm "good" word are all the most powerful encouragement to his subordinates' conversation.

五、要善于掌握評(píng)論的分寸。

Leaders should not make comments when listening to their subordinates.

If you want to make a comment, you should put it at the end of the conversation, and as a concluding opinion, be careful in your wording, be careful in expressing, and take advice and advice in order to make it easier for your subordinates to accept it.

六、要善于克制自己，避免沖動(dòng)。

When the subordinates are reflecting the situation, they often criticize and complain about something, which objectively criticize leaders themselves.

At this point, leaders must be calm and sober minded, not to be excited at the moment, but also to keep pouring out.

Speaking up, I even defend myself.

七、要善于利用談話(huà)中的停頓。

There are two pause in the narration. They must be treated separately.

The first pause is deliberate, and it is done by subordinates in order to check the reaction and impression of the leader on his speech and cause the leader to make comments.

At this point, leaders need to give general input to encourage him to further talk.

The second kind of pause is caused by sudden interruption of thinking. At this point, the leader should use the response question method to connect the original train of thought.

The way is to repeat what the men have just said in the form of questions.

For example, his subordinates just said, "the new machine has stopped running..."

When a sudden pause occurs, the leader should ask, "then, this means that the new machine has stopped running!"

In this case, any other question will change the original thinking of the speaker.

八、要善于克服社會(huì)知覺(jué)中的最初效應(yīng)。

The so-called initial effect is what we call "preconceived" in everyday life. Some people are very aware of this effect and have the ability to create some first impressions.

Therefore, leaders should be objective and critical in their conversation, be alert at all times, and be good at distinguishing what is being seen from the real situation.

九、要善于利用一切談話(huà)機(jī)會(huì)。

The conversation is divided into two forms: formal and informal. The former is carried out in working hours while the latter is in amateur time.

As a leader, we should not give up the chance of informal conversation.

In an unguarded state of mind, even a few words can sometimes have unexpected information.

Conversation is an art, a few of them can not do its best. Only by repeated practice and careful experience can we reach an excellent artistic situation.