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Sales Staff'S Ban List

2008/11/25 11:45:00 41941

In the process of communicating with customers, salesmen should not only use civilized language and maintain a modest attitude, but also need to pay attention to some detailed problems in the way of communication and conversation.

When talking to customers, they should not be allowed to say "seven lips" below.

Otherwise, even if you are glib tongue, eloquent, excellent products and low price, you will fly away if you inadvertently annoy customers.

(一)在和客戶交談之中禁忌“閉嘴”

The so-called "shut up" is to say nothing, so that the conversation in a disguised manner, resulting in adverse consequences.

In the process of speaking freely, customers will remain silent and will be regarded as not interested in what customers are talking about.

When the two sides had a very pleasant discussion, one side would suddenly "stop" and be understood to be "protest" or tired of the topic.

Therefore, once the conversation is "suspended", the salesperson must try to draw up new topics as soon as possible or pfer old topics to stimulate the mood of the client's conversation.

(two) taboo in conversation with customers.

The so-called "interruption" is in the process of the customer's speech, he suddenly inserted a sentence, interrupt customers.

Under normal circumstances, salesmen should not interrupt customers' speeches, and insert a mouthful from them. This will lead to discredit and disrespect for customers.

If you really want to express your different opinions to the customers, you also need to wait for the customer to finish talking.

If you want to add what the customer said, you should first ask the customer's permission to explain "please allow me to add one more point" before inserting in.

However, "interruption" should not be too long and too many times to avoid interrupting customers' thinking.

When there is something urgent to interrupt a client's conversation, let's start with "excuse me".

(three) taboo "dirty mouth" when talking with customers.

The so-called "dirty mouth" is uncivilized speaking, full of "dirty, messy, poor" language.

As a salesperson with quality, it is taboo.

(four) taboo in the conversation with customers.

The so-called "nozzle" is smooth talk and endless humour.

Speaking humor is a noble breeding.

In a suitable situation, using a humorous language can make people feel free from constraint and feel relaxed and happy.

Besides, it has many functions such as aesthetic pleasure, criticism and satire.

Humor, however, also needs to distinguish between occasions and objects, taking into account their own identity.

If everywhere "quiet", it is possible to "decline" as a glib tone, thereby attracting customers' resentment.

(五)在和客戶交談之中禁忌“貧嘴”

The so-called "poor mouth" is love to talk nonsense, love to play jokes.

People who love to play tricks on their lips often make fun of their customers, make fun of them and make fun of them.

It's not that there's no words to talk about, and it's a lot of talking.

(六)在和客戶交談之中禁忌“爭(zhēng)嘴”

The so-called "fight" is just like arguing with others, and likes to argue with others.

They believe that "truth is always in their hands" and that they are always right.

The salesperson who loves to argue is "not able to argue for three points and get rid of people." this kind of person is not welcome by customers.

(七)在和客戶交談之中禁忌“刀子嘴”

The so-called "knife mouth", is to speak acrimonious, like malicious words hurt.

Every customer has his own privacy. When a customer wants to avoid talking about it, as a salesperson, he should not "break the pot to ask the truth". Everyone has his own shortcoming and is not willing to show it to people, so he shouldn't talk about "which pot doesn't open which pot" when talking.

As the saying goes, "three words of warm winter, bad words hurt June cold."

People whose mouths are like knives, make enemies everywhere and fight at all times, which offends the businessman's "big money" and will eventually lead to bad consequences because of his shortcomings.