1。信訪處理的禮儀準則

　　應善始善終地處理信訪中提出的問題，不得無限拖延。如果不便公開來訪人的身份，務必為其保密。

We must be practical and realistic in dealing with the problems that need to be solved in the visit. We must do things according to the policy requirements, and can not cope with them.

　　2。人員來訪禮儀規(guī)范

Reception indoor and outdoor environment should be quiet, neat and have a bright and friendly atmosphere, so that visitors can speak freely.

High quality and competent personnel should be arranged for reception work.

The receptionist must pay attention to etiquette in reception.

When visiting the petitioners, whether they are to be commended or criticized, they should actively and enthusiastically greet them and invite them to take seats. In the reception, they should be calm and listen carefully to their reflection. They should accurately and without prejudice or without any judgement, and should not rush to conclusions. If the visitors reflect the situation, they should try their best to do some consolation and relief work to ease the atmosphere. At the end of their visit, they should check their names, identities and contact ways with the visitors, and inform them of the approximate time to give the answers after investigation and research.

　　3。信函來訪禮儀規(guī)范

　　1）作好來信記錄

The names, addresses, occupations, problems and suggestions and suggestions of future letters will be kept in the register for later investigation.

　　2）及時處理信函

After receiving the public letter, proceed with the investigation and verification of the situation as soon as possible, or immediately reply to the other party, inform the letter that it has been received, and are in the process of investigation and verification, please wait for a reply.

　　3）告知處理結果

When the problem is finished, the petitioner should be promptly informed of the result of the treatment, showing the importance and politeness.

　　4。電話來訪禮儀規(guī)范

The records should be carefully recorded, including the name, address, telephone and reflection of the other party; in the conversation, we should pay attention to the politeness, not to be intoler; after the phone call, the facts should be investigated and verified, and the superiors are submitted to the superior and the opinions are put forward for the reference of the superior.