09, 18, "I just made a phone call when I was trying to see it. I didn't expect to solve it."

A few days ago, Mr. Fu, a member of the Yiwu municipal government, telephoned the new newspaper consumer rights hotline.

Mr. Fu lives in Jiangdong Street.

In August 20th, he bought a pair of sneakers at a store in Lei Yuan Road at a price of 332 yuan.

On the second day, Mr. Fu went to work in his new shoes, but he always felt a bit stiff.

He examined carefully and found that

In desperation, Mr. Fu had to wear these shoes back to the company.

On the way, because of the friction of his tongue, Mr. Fu's back skin was worn away.

"It's really a crime to pay for it."

Mr. Fu was very depressed and tried to complain to the heavy industry and Commerce Bureau.

After receiving the complaint, the heavy industry and Commerce office immediately called the two sides to mediate.

Businessmen are still refusing to replace shoes for Mr. Fu on the grounds that his tongue is not in the "three pack" range.

In September 9th, the heavy industry and Commerce Bureau convened again the two sides' mediation.

Staff pointed out that the sale of qualified products to consumers is a business obligation.

Mr. Fu's newly bought sneakers are unreliable and can not be used. Businessmen should be held responsible.

Under the persuasion and education of the staff, the businessman said that because of similar problems, it was the first time that he had to meet the Jinhua store headquarters. He would give Mr. Fu a reply within 3 days.

In September 12th, Mr. Fu received a telephone call from the store and successfully changed a pair of new sports shoes.

Warm reminder

Footwear "

There are special provisions.

The staff of the Yiwu municipal consumer protection committee reminded the general public that the "three package" commodity stipulated by the state has quality problems. Within 7 days from the date of sale, the operator should return, replace or repair the products according to the requirements of consumers. Within 15 days, the consumers should be replaced or repaired according to the requirements of consumers.

Footwear is a "three package" commodity stipulated by the state, but there are special provisions for "three packages" of footwear: 50 yuan and less than 100 yuan (including 50 yuan) of footwear "three packets" valid for 30 days; more than 100 yuan (including 100 yuan) footwear is valid for 90 days; more than 300 yuan (including 300 yuan) footwear "Sheng Bao" is valid for the first time.

The validity period of "Three Guarantees" is calculated from the date of invoicing (including valid certificates).

During the period of validity of the "Three Guarantees", the quality problem of the goods appears, and the consumers can rely on valid certificates, and the operators should return, replace and repair them.