New Shoes Are Degummed, And Merchants Only Repair Them.
October 7th, "bought new shoes for less than 7 days."
Upper
Serious.
Degumming
The merchants agreed only that repairs would not be allowed to replace them. What should our consumers do? "In October 3rd, Miss Mao of the Jiangshan complained to the Consumer Protection Committee of the city.
Miss Mao said that in September 26th this year, she was in Lujiang South Road, Jiangshan City.
Market
Spent 288 yuan to buy a pair of sneakers, I did not expect to wear less than 7 days, two pairs of upper bound serious degumming.
In October 3rd, she came to this shopping mall and proposed replacing a pair of sneakers, which was rejected by the waiter.
The waiter admits that the shoes are of a quality problem, but stresses that the shoes can only be repaired according to the requirements of the manufacturer, and the repair time takes about a week.
Miss Mao is not satisfied with the result.
Jiangshan City Consumer Protection Committee staff investigation, confirmed Miss Mao's reflection is true.
The shop assistant showed the instruction manual printed by the manufacturer. The instructions were printed on "15 days' travel shoes, and the shoes were debonding."
The waiter said, according to the factory regulations, they can only be given free repair.
The staff immediately pointed out that according to the Interim Measures for the "Three Guarantees" of footwear commodities in Zhejiang Province, 7 days after the sale of footwear products, serious degumming and other quality problems occurred, and consumers could choose to return, replace or repair them.
When returning the goods, the seller should withdraw the payment at one time at the invoice price.
Therefore, Miss Mao's right to choose to change is justified, and shopping malls should be changed to travel shoes.
The waiter said, before the mall did not understand such a provision, now know that will be implemented according to this rule.
Under the mediation of the staff, the mall gave Miss Mao a new pair of shoes free of charge on the spot.
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