When you answer the phone, you should pay attention to it. Answer the phone Hour attitude 。

Don't bother others if you can answer the phone yourself. In particular, do not allow your child to answer the phone in milk. Although they are very keen on this practice, they do not advocate training them in this respect.

　　 Business contacts More people may ask the Secretary to handle the phone call or to use the recording phone when I am away. However, when I was on the scene, it was generally inappropriate to use the recording telephone to make people laugh.

In case of the need of recording devices, the recording must be friendly and courteous. Usually, the reserved recording should be: "Hello! This is a certain company of a certain company." Our staff are out of business now. Please leave a message after the signal is heard, or leave your name and telephone number. We will contact you as soon as possible. Thank you. Goodbye. "

When you answer the phone, you need to be very careful in your speech. If the person you are looking for is right next to you, you should tell the caller: "please wait a moment," and then immediately turn over the phone. Don't play a trick or distrust attitude. You should first investigate the other person, especially not allowing such calls to be amplified.

If a beaten person is elsewhere, he should go quickly to look for it. Do not bother to act, even this "do nothing" do not want to do, deceive the other side said "people are not in", or shouting "someone find someone", making "known to the world", so that the privacy of others "open".

If the person you are looking for is not present, you should immediately contact the person at the beginning of the call, and you can appropriately indicate that you can "convey" on behalf of the person. However, we should first say "someone is not here" and then ask "who are you" or "what do you have", and do not "put the cart before the horse". We need to make the caller suspect: the person he is looking for is beside him, but he doesn't want to talk to him.

It should be implicit when expressing the meaning of "on behalf of". For example, "if you need me to do anything for you, please tell", it sounds like "advance or retreat". Don't say anything without saying anything. If you say something, "whatever you have, you can tell me that I will not" embezzlement. " Only among familiar people can you ask directly: "do you have any messages?" "would you like me to tell someone to call you back?"

When answering the phone, if the other person has a message, it should be recorded on the spot. After that, it should be repeated again, so as not to be mistaken.