Ms. Chen bought a nearly thousand yuan trousers and sent it to a dry cleaning shop near her home. To the dry cleaners and shopping malls, repeatedly "wrangling", and finally did not get compensation.

Now more and more people are having similar headaches. Wang Chao, Secretary General of Wuhan washing and dyeing Association, revealed that from 2006 to 2010, the total number of complaints made by consumers in Wuhan was 4000, with an average of 800 per year and fifth in the "315" industry complaint rate.

In recent years, the dry cleaning industry is booming with the increasing purchasing power of high-end clothing and high-end fabric items. At present, there are more than 4000 laundry shops in Wuhan, with an annual revenue of 5 hundred million, and the annual growth rate is 10%.

As the industry standard is not clear, consumer disputes continue. The day before yesterday, Wuhan Association of washing and dyeing industry and Wuhan Consumer Association Jointly publish the new version of the washing and dyeing industry Consumer disputes The "solution" stipulates that the price is high. Top grade clothes We should carry out "value cleaning", that is, the price of clothing is put forward by consumers, and signed a written agreement with the laundry to pay a value of no more than 5% of the agreed value, even if it can not provide a small ticket, it can get full compensation. No amount of clothing that is worth keeping, no matter how much the price is, the amount of compensation can not exceed 2000 yuan.

In addition, the regulations also made compensation for the "accessory items" of clothing for the first time: loss, damage or damage to hair collar, hair sleeves, waistbands, cuffs, etc., according to the value of clothing 30%, 20%, 15% and 10% respectively.

Dong Chao, President of the newly elected Wuhan dyeing and dyeing Association, said that the association has organized a quality appraisal center for Wuhan dyeing and finishing industry. In the future, if it is difficult to identify the responsible party, it can be referred to the center for identification.