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Secretary Telephone Conversation Etiquette

2011/3/31 15:27:00 52

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Friends who work as secretaries in the company will always pass.

Telephone

To negotiate, inquire, inform and solve some problems.

On the phone, you can meet many people who do not see you or see you very little, because you have more contact on the phone, so you will have a certain impression when you hear your voice.

This impression may be good or bad.

If he had a good impression, he could talk more with you and solve the problem smoothly.

If you don't get a good impression, you may gather in a few words.

Therefore, though you are facing a life without device, you must be able to imagine the person who answers the phone in the distance, as if facing him.

Some people can't do this, usually they are nice to people, but a phone call is mechanical, monotonous, or even harsh, like a quarrel, which makes people sound very unhappy.

This is because he did not use his imagination and could not be as friendly and courteous as face-to-face conversation.

In this case, pay attention to conversation.

Ceremony

It is necessary to learn and apply to your work. This will surely bring you much trouble.

When you make a phone call, your partner can't see you completely because of your gestures, smiles and movements.

Therefore, your kindness, kindness and goodwill depend entirely on your language and voice, so pay attention to the pronunciation and intonation of the telephone.

In peacetime, your tone is not good, your language is not very particular, others can also see your attitude and behavior and your facial expression.

But on the phone, all voice is only expressed by voice.

So you must carefully control your tone, so that your tone can convey your friendship gently, kindly and pleasantly. At the same time, your lips should clearly convey the content of your conversation.

Please note that your mouth is facing the microphone, your lips should leave the microphone about half an inch, the volume should not be too big or too small, articulation should be clear, speaking speed is slightly slower than usual speed, if necessary, repeat the important words two times; mention time, place, number, must be very careful.

Sometimes, the person who answers the phone is not the person you are looking for directly. You should also treat it with a friendly and courteous attitude.

It doesn't matter whether it's good or bad.

company

A slight difference may affect your work.

Aside from official duties, it is also beneficial for friends and relatives around you to form truthful habits at ordinary times.