ZARA statement said that the product meets the highest level of clothing standards, did not talk about the return measures.

"Beijing Consumers Association: ZARA ignoring consumers" tracking

In view of the fact that the Beijing Consumers Association has made 3 criticisms against the Spanish brand ZARA products for the first time, they have failed to identify the consumers, but ignore the consumers. The public relations Communications Department of the INDITEX group, which is located in ZARA, issued a statement yesterday, saying that ZARA clothing "meets the highest level of clothing standards".

The Beijing Association for consumers believes that the statement is "to avoid serious difficulties".

Yesterday, INDITEX group said that ZARA clothing meets all relevant Chinese health and safety regulations, and all chemical tests are qualified.

Among them, the inspection of color fastness, the statement said that ZARA clothing "meet the highest level of clothing standards in many testing categories", only two did not meet the highest standards, but still achieved.

In the case of discrepancy between the product label label and the actual product information, the statement explained that it was because acrylic and fibrous glue components were not labeled on the product label. According to the relevant Chinese rules and regulations, these fibers were labeled with "other fibers".

The ZARA quality control department is revising this.

This statement only explained the inspection of casual pants in April, but did not mention the two down coats in 2009 and 2010.

At the same time, it was considered that it was wrong to label the ZARA label, but the cotton content of the fiber content of casual pants was 75%, the actual measurement was 68.2%, the nominal wool content was 20%, and the actual measurement was only 10.6%.

The statement stressed that

Xu Xueqing, director of public relations and communications in INDITEX group, China, said ZARA will respect the country.

Respond

Consumer Association: ZARA should give a clear attitude.

Luo Gang, director of the consumer guidance department of Beijing Consumer Association, said that the attitude of the consumer association to ZARA was approved, but the contents of the statement were not recognized. Many of the contents were "avoiding the heavy burden" and did not talk about the essence of consumer rights.

Therefore, they asked the other party to make a statement again, send a letter to the Consumer Association, and give a clear attitude towards the processing of the product.

According to the city Consumer Association, the comparison test of casual trousers was commissioned by the national garment quality supervision and Inspection Center (Tianjin). The 13 indexes of the samples were tested, including fiber content, color fastness to water, color fastness to perspiration, color fastness to dry friction, moisture fastness to rubbing, color fastness to dry cleaning and fastness to light.