A thousand yuan was purchased on the Internet for a nominal support. Special counter Inspection " A leather bag The package was rejected by the Yichang entity store when it was verified. Ms. Zhang, who lives in the city's century garden, reflects that she has been fooled by the promise of the online shop.

According to Ms. Zhang, last week, she saw a female bag with a price of 1000 yuan on a well-known online shopping website. The price of the bag in the Yichang store was 1998 yuan. Because the shop promised to check the goods in the local counters, she made a payment for the women's bag. When you receive the goods, madam Zhang sees that the package is similar to that seen in the physical store. payment 。 Ms. Zhang is still not at ease, so he carries his bags to Yichang store. Inspection The salesperson indicated that they were only responsible for the goods sold in their shop and had no obligation to provide inspection services to her.

Subsequently, reporters visited many large urban areas. Store Whether to support or not Online shopping products The answer to the inspection is "no obligation to provide inspection service". Businesses also say that even the same brand Because the high imitation product is too true, the ordinary salesperson has no ability to distinguish the true from the false.

Tu Juan, a professor at the school of economics and management of China Three Gorges University, said: "from the market point of view, online stores and counters are competitors. There is no duty and obligation for the counters to help online shop solve the problem of after-sale inspection. It is the key for consumers to enhance their sense of discrimination.

The reporter consulted the consumer service hotline of the Municipal Industrial and commercial bureau, and was told that there were no more standardized institutions to protect the legitimate rights and interests of consumers in online shopping. If consumers encounter fake problems in online shopping, they can contact the seller or shopping website for customer service consultation after verification by the industry and Commerce supervision department. If buyers and sellers fail to negotiate, buyers have the right to safeguard their rights on shopping websites and apply for "genuine guarantee" compensation. Workers remind us that consumers should try to choose more standardized websites when purchasing online products. Meanwhile, they must read the articles carefully before taking photos, so as not to fall into the trap of online shopping.

In addition, Zhao Rui, a lawyer of Hubei Three Gorges law firm, reminded consumers to keep corresponding chat records in order to safeguard their rights in online shopping.

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