12315 remind: winter clothing dry cleaning should pay attention to the time is now in the severe winter, people have been wrapped in down clothing, leather clothing and other winter clothing to withstand the cold, dry cleaners business has begun to flourishing.

However, at the same time, disputes involving various kinds of shoes and clothing and dry cleaning of clothes have begun to increase.

In December 27th, Ms. Wan, who lived in the city, telephoned 12315, reflecting that she sent a down jacket and cotton padded jacket to the dry cleaning shop of Zhao house on the same day. When she took the clothes, she found that the laundry was not cleaned, and then questioned the boss. The laundry owner claimed that it was not their responsibility and was not responsible for it. Ms. Wan then asked 12315 complaints for help.

After receiving the complaint, the 12315 command center of the Municipal Industrial and commercial bureau coordinated the Consumer Protection Committee for mediation. Finally, the store agreed to compensate Ms. Wan for 30 yuan.

The 12315 command center of the Municipal Industrial and commercial bureau reminds consumers that when they send laundry, they should choose a reputable regular laundry. They should check carefully when they deliver and receive clothes to see if there are any valuables missing or whether there are problems such as clothing breakage, dyeing and washing.

In December, the city 12315 command center received more than 60 complaints about footwear and related services.

In addition, communications equipment, tobacco and food and household appliances and other categories of commodities, as well as repair and maintenance services, residential services, hotels, catering and express services and other services industry is also a hot topic of consumer complaints recently.

Near the Spring Festival, various kinds of preferential sales promotions continue to occur, resulting in a significant increase in disputes.

In December 27th, Mr. Zhang reported to the 12315 reporting center that he earned 5000 yuan in the gold medal coupons on the Christmas Eve draw in a town bar on December 24th evening. The vouchers indicated that the term of validity was 1 months without any other restrictions.

But on the evening of 26, Mr. Zhang used the voucher to spend the bar. The store said the voucher could not be used.

After the Consumer Protection Committee conciliation, the bar finally agreed that consumers would use the 5000 yuan voucher as cash.