540 yuan "rich birds" shoes, wearing only more than 10 days on the degumming and seepage, Mr. Tsang found a shopping mall to ask for a change, but the lady in charge said that in accordance with the "three package" requirement, degumming is only a maintenance area, not in the scope of return.

Yesterday, Mr. Zeng told reporters that he bought a pair of men's shoes for 540 yuan in January 28th, but after wearing it for more than 10 days, he found that the shoes were degumming, and after more than 10 days of rain he wore water.

After that, Mr. Tsang immediately found a shopping mall and asked for a new pair. However, the reply was that the shopping mall was in accordance with the "three package" requirement. The degumming was only a maintenance area. If Mr. Zeng insisted that the degumming was caused by quality reasons, the quality report of the statutory inspection agency must be issued.

"It must be a quality problem."

Mr. Tsang insisted that the shopping malls should be appraised by themselves, but Mr. Tsang said it was unacceptable.

Reporters then called Mao Ye general merchandise complaints department.

A staff member said that according to the similar situation in the past, degumming is only responsible for maintenance, and can not be replaced.

The commodities that have been used can not be identified. According to the relevant person in charge of the industry and Commerce Department, according to the current "Three Guarantees" rule of footwear, the degumming can only be maintained. If the same problem still occurs in the two maintenance, it can be returned, and at present, the quality supervision department's appraisal can only be used for the quality appraisal of the new products that have not been used, and the used commodities can not be identified.

The person reminded consumers that before buying, it is best to know more about the basic situation of the commodity, learn some basic methods of shopping, keep the invoice, "three pack" cards and other effective evidence after shopping, so as to complain.