Imagine yourself to be the name. customer Just like those who will buy products from your company. Now imagine that the enterprises you frequented frequently make a series of mistakes in customer service, and the products sold are in a mess. This situation is absolutely a heavy blow for enterprises. Now let's see if we can conclude these catastrophic mistakes into a magic weapon for improving sales.

Sales strategy 1: manage the staff well. Have you heard a lot of sales people or customer service representatives say, "sorry, this is not my turn"? No doubt you hate it. Then don't make such a mistake, and make sure your employees will not make such a mistake. All the problems that customers encounter is the responsibility of your part, whether or not you are responsible.

Sales strategy 2: adapt to customers. Have you ever encountered such a situation that the salesperson did not really answer your questions or solve the trouble you encountered, instead, he began to launch a marketing offensive against you? I once spent 3 hours communicating with broadband companies about my problems. The last thing I want to hear is asking me to upgrade to their new service. A fool runs to sell things when customers are furious - even if it comes from instructions from computer programs.

Sales strategy 3: distinguish between "right" and "right". Have you ever tried to say "no" when you want to go back on an agreement or replace your product? Strictly speaking, you know that you should be responsible for your purchase, agreement, agreement or decision, but your heart is not happy. The decision of the other party is "right" but not "appropriate", so you spread your suffocating shopping experience around your relatives and friends. It is "good business" and "excellence" to fully consider the customers and take every effort to deal with each case. Clothing enterprise The gap between them.

Sales strategy 4: pay attention to consumer behavior. Have you ever bought the kind of service that provides financial support for the enterprise, so that the after-sale follow up is completely meaningless? Have you ever bought a product that is idle from the beginning to the end, which makes you feel that you are really losing the product? Don't let customers regret it because they buy products from you. To understand why they will buy your products and services, or why they do not choose you. This is the secret of success for salesmen.

Sales strategy 5: completely transparent. Have you ever bought a product that is very complicated or very advanced so that you can only fool yourself at the instructions? No doubt, the good eloquence of the sales agent is enough to twist complex theories into various convenience shapes and plug them into your brain, so that consumers can buy the products that are not clear at all. Don't use jargon full of professional terms. Don't show off your intelligence in front of customers. No matter how simple the questions are, seriously explain them clearly from what the other side does not understand. This may help you recover a good customer - more likely to sell more products.

Pursue a customary sales habit and value sincere and reliable sales. We can not bully customers, destroy their reputability, or use unfair means to force consumers to buy products beyond their capacity. Myopic Sales strategy Or the principle of supremacy of interests can never replace the kind of progressive trust that allows consumers to see the sales performance that you can create by wholehearted service.