I am a consumer in the downtown area, surnamed Jin.

In February 20th this year, I bought a pair of ladies shoes in a downtown shopping mall for more than 400 yuan. Only after wearing it for more than 1 months, I found some uppers were cracked.

This pair of shoes has a three pack period of 3 months. The other day, I took my shoes to the mall to look for salesmen. After checking the salesmen, I told me that such a situation is a normal phenomenon and can only be maintained.

I am not very satisfied with such a solution. If such expensive shoes are in such a short time, there will be problems. It will not be normal. And after the repair, the shoes will not look good. It will affect the wearing.

Tang Mei survey: after receiving the situation reflected by Ms. Kim, Tang Mei immediately contacted the after-sales service department of the commercial department, and the staff immediately launched an investigation into the matter. The shoe of the cash lady did appear to be a problem, but not the skin cracking, but the paint on the upper part of the shoe was cracked and concentrated in the toe part.

The staff thought that this situation did not exclude that Miss Kim accidentally kicked the heavy objects when wearing leather shoes, and scraped the paint.

The staff said that in accordance with the "Three Guarantees" requirement of footwear, this situation can only be maintained.

However, they still communicated with the manufacturers, hoping that the factory could replace a pair of new shoes for them, but they were rejected by the manufacturers.

But they will urge the manufacturers to keep them as good as possible, without affecting Ms. Kim's dress.

In the coordination of Tang Mei, the store agreed to give Ms. Kim a discount on the pair of shoes.

MS Kim expressed satisfaction with the result of such treatment.