The report on the "liberation supervision" column published by the Adidas "three packages" is too general and irregular, which has attracted the attention of Adidas sports (China) Limited.

Yesterday, Adidas sent a written reply to the newspaper, saying it would improve its footwear "three package" rules as soon as possible, and the specific complaint cases involved were also being actively dealt with.

In a written reply, Adidas admitted that, according to the relevant provisions of the "Three Guarantees" of footwear products of various governments, the current "Three Guarantees" requirement of the company still needs to be improved.

At present, there is no uniform policy of "Three Guarantees" for footwear products, so Adidas will improve the "three package" rules as soon as possible.

At the same time, Adidas will enhance the implementation of the "three package", such as better presentation of the "Three Guarantees" clause and more help to consumers in the confirmation of product quality issues.

The company also said it would study and formulate a higher standard of "Three Guarantees" to provide consumers with better after-sales service and protection.

It is understood that the corresponding written reply has also been sent to the municipal consumer protection committee.

Zhao Jiaoli, Secretary General of the municipal consumer protection committee, said that after nearly a month's negotiations, the problem of "three packages" of Adidas's service was not fully solved, and the city consumer protection committee welcomed the change of attitude towards its mistakes.

However, because Adidas's products are widely sold in China and the number of products is large, it is hoped that the company can effectively modify and fulfill the "Three Guarantees" service in accordance with the reply, and also provide the improved "three pack" service for consumers who purchased the company's products before.

In view of this tortuous process of mediation and communication, the municipal Consumer Protection Commission also pointed out that in recent years, multinationals and famous brand products are constantly rubbing themselves with consumers in after-sale services. An important reason is that large enterprises and big brands ignore consumers' demands and do not establish smooth communication channels with consumers.

Therefore, it is hoped that the relevant enterprises can take the initiative to recognize the consumption habits and consumption culture of Chinese consumers, and provide services to consumers in accordance with relevant regulations of China.