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< p style= "text-align: center > > merchants believe that Tmall has never responded to consumer /p.

< p > Ms. Yang bought the outdoor sports < a target= "_blank" href= "//m.pmae.cn/" > shoes < /a >, a few days later it broke "/p".

< p > < strong > bought a pair of outdoor shoes on Tmall, "wear only 3 days" right foot shoes are broken.

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< p > consumers, Ms. Yang applied for a refund, but the businessman decided that it was human caused, and Tmall has not responded.

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< p > < strong > public complaints: in less than a month, shoes "open mouth" < /strong > /p >

Mrs. P bought a pair of outdoor shoes for her son on Tmall online in May 24th.

Careful Miss Yang compared many shops before and after, and finally selected the "agleroc outdoor flagship store".

In May 27th, Ms. Yang received shoes, and soon her son put on his feet.

But after a few days, her son told her that the shoes had broken down and the positions of the right toes were cracked.

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< p > June 8th, Ms. Yang contacted the seller, hoping to be able to refund.

The seller staff inquired the relevant information on the Internet, and looked at the photos and began to agree to refund.

However, when Ms. Yang asked about the refund procedure, the other side changed her attitude. "This shoe is not going to be returned, it can be seen as artificial."

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Ms. P was very angry. So on the 13 day, she found Tmall customer service. The customer service staff told her to wait for 2 working days, but up to now, there was no news.

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< p > < strong > reporter verified: < a href= "http://sjfzxm.com/news/index_c.asp > > Tmall < /a > has not responded to < /strong > /p >

< p > 17, the reporter saw the pair of "open mouth" shoes, the right toe shoe toe position has split a 1 cm long mouth.

Ms. Yang said that the children wore a total of about 3 days.

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< p > reporter contacted Tmall customer service, the staff said they had already pferred to the public relations department, until the deadline, reporters still did not receive Tmall's reply.

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< p > < strong > lawyer's statement: businessmen should be identified as "/strong > < /p >.

< p > Liu Yonggang, lawyer of Liaoning Bailian law firm, said that according to the stipulation of the consumer protection law, if the quality of a href= "http://sjfzxm.com/news/index_q.asp" > three packets < /a > is still in question, the merchant should return or replace the goods.

If the business finds that it is human caused, evidence should be given, such as finding a third party for testing.

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