Miss Liu's new leather shoes had been worn several times, and the shoe buttons were loose. She asked for repair at the shoe store many times, but the shop owner said she had problems with her feet. In one breath, Miss Liu appealed to the consumer complaints Office of Pengjiang District Consumer Council. After mediation, the shoe shop apologized to Miss Liu and agreed to pay for a pair of new shoes of the same style to Miss Liu. At the beginning of this year, Miss Liu bought a pair of leather shoes of 200 yuan in a shoe store in the city. After wearing them several times, the buttons on the leather shoes were loosened. She took the shoes to the shoe store for repair. About a month later, Miss Liu received a phone call from a shoe store employee, who said that the shoe buttons could not be repaired, and she could only replace it with another kind of ring buckle. After about 20 days, Miss Liu received a notice from the shoe store that the shoes had been repaired. After taking the shoes home, Miss Liu found that the leather shoes that she retrieved were not always worn, but the circles of the leather shoes were loose and the rings could not be fastened. Miss Liu once again sent the shoes back to the shoe store for repairs. A few days later, Miss Liu received a call from the shoe shop staff, claiming that her leather shoes could not be repaired, and it was "disposed" by the manufacturer, and told Miss Liu that the shoes could be discounted to 100 yuan, and Miss Liu could buy leather shoes in the shop. Miss Liu said she did not accept the suggestion from the shoe store, and asked for the shoes to be retrieved. However, the clerk not only did not admit that the shoes had quality problems, but also accused Miss Liu of having a foot problem. Miss Liu indignantly asked the shoe store to compensate for the loss and apologize. Later, in the mediation of the staff of the consumer complaints station in East Causeway, the shoe store staff apologized to Miss Liu and compensated for a pair of new shoes.