< p > reporter learned from the Chengdu Municipal Bureau of industry and commerce that the new a href= "http:// shock: the implementation of the new consumer law, the 12315 recovery of Chengdu's loss is nearly 5 million". "Implementation of consumer law" < /a > since the implementation of more than a month, the 12315 center of the Chengdu industrial and commercial bureau has received 17750 calls from consumers, including 3232 complaints, 291 reports, 14227 consultations, and recovered 4 million 922 thousand yuan of economic losses for consumers.

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< p > according to the introduction, there are 1423 complaints in commodity complaints, and the top ones are mobile phones (295 pieces), ordinary passenger cars (102 pieces), commercial housing (63 pieces), leather shoes (60 pieces), and portable computers (45 pieces).

From the point of view of complaint types, the number of complaints involving commodity quality problems is the most, accounting for 933, accounting for 65.56% of the total complaints of commodities, followed by 197 after sales service, accounting for 13.84% of the total complaints of commodities.

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< p > in consumer complaints, there are 1809 complaints in service category. The top ones are broadband access service (292 pieces), mobile phone service (199 pieces), online shopping service (128 pieces), express delivery service (73 pieces), and accommodation service (68 pieces).

From the point of view of complaint types, there are 1072 service quality problems, accounting for 59.26% of the total service complaints, and 289 service contract disputes, accounting for 15.98% of the total service complaints.

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< p > according to introduction, since the implementation of the new "consumer law" for more than a month, the 12315 center of Chengdu industrial and commercial bureau has accepted 27 complaints without reason to return goods, the amount of compensation is less than 500 yuan, and 1 yuan is paid according to 500 yuan.

Since the implementation of the new "consumer law" has been implemented for a short time, there has not yet been a complaint involving a refund of three, reversal of evidence, protection of personal information and joint liability.

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< p > Xin Jianhua, deputy director of the Chengdu Municipal Industrial and commercial bureau's consumer protection department, said that the next step is to revise the 12315 rules of work of the Chengdu industrial and commercial bureau, and strengthen the standardization and institutionalization of the 12315 complaints and reporting work, so as to ensure that the sales rate of the consumer complaints reaches more than 98%. "Xin Jianhua,"

In view of the large number of complaints about clothing, shoes and hats and electronic products and the difficulty of dividing the responsibilities of quality disputes, the Chengdu Municipal Industry and Commerce Bureau is exploring the establishment of a consultation and recommendation mechanism for commodity quality social supervisors and consumer disputes mediation experts, employing experts and scholars with professional knowledge and expertise to participate in mediation of consumer disputes, and improving the success rate of consumer mediation.

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