Mr. Zhang, who lives in Tong Tang Qiao, sent a leather coat to a dry cleaning shop in town for maintenance. He found that the leather part became hardened and slightly discolored when he took the clothes.

Mr. Zhang asked the dry cleaning shop owner to return the original leather coat or make compensation. The dry cleaning shop owner refused the scene and said it was a problem of leather clothing and had nothing to do with the laundry.

So, Mr. Zhang complained to the Zhangjiagang industrial and commercial bureau's Tong Qiao Branch, asking the laundry price to pay 4000 yuan for leather clothing and 200 yuan for dry cleaning.

After receiving the complaint, the staff immediately launched the investigation and summoned the two parties to the sub branch for mediation.

In consultation and mediation, the owner of the dry cleaning shop wore a leather clothing department of Zhang to cause improper wear, which would harden after washing.

Finally, after staff mediation, a professional leather processing plant was found by the dry cleaners to soften the hardened leather clothing, and returned to Mr. Zhang's laundry and laundry service fee of 200 yuan. At the same time, according to the washing and dyeing and dyeing Association's annual compensation rate of 25%, the consumer paid 1125 yuan.

The price of high-grade clothing, especially leather clothing, is more expensive. The washing process requires a high degree of professionalism for operators.

In response, the commerce and industry department reminds consumers and operators: in order to reduce disputes, consumers must keep the certificate of collection carefully when they are maintaining and washing valuable clothing, especially leather clothing. When they take clothes, they should check carefully. When undertaking the clothing that consumers send, they should do "four clear", that is, to see clearly.

It is necessary to make a clear statement of the defects, missing parts, colored flowers, moth eaten, repaired parts, and the possible consequences after processing. It should be stated to the consumers in advance and marked on the certificate of receipt. If the missing inspection is found afterwards, it is necessary to get in touch with the consumers and explain the situation before processing.