Instrument: company staff should be clean and generous.

Smiling service: in the reception company's internal and external personnel's inquiry, request and so on any occasion, should annotate the other side, smile to answer, must not offend the other side.

Language: in any occasion, the standard of application is mild, moderate in tone, moderate in volume, and no noise is allowed.

On site reception: visitors should be polite to discourage when they enter the workplace. During office hours (including lunchtime), they should be guaranteed in the office.

Answer the phone should be timely, the general ring should not exceed three, if the receiver can not answer, the nearest staff should take the initiative to answer, important telephone to receive the recording, strictly prohibit the company phone time is too long.

Office order:

You should not leave the post without reason, Gang Gang, do not chat, eat snacks, loud noise, to ensure that the office environment is quiet and orderly.

The work communication between staff should be carried out in the prescribed area (hall, conference room, reception room, general manager room) or through the company's internal telephone contact. If you need to talk in the personal work area, the time should not normally exceed three minutes (except in exceptional cases).

Staff should clean their personal work area before and after the start of the working hours. Keep the items neat and clean.

The Department and room dedicated equipment is regularly cleaned by the Department and room designated personnel, and the company's public facilities are regularly cleaned and maintained by the office.

When the office equipment (including lighting, video, computer, building, etc.) is found to be damaged or malfunctioning, employees should report to the office immediately so as to solve the problem in time.

Related links:

1. a person in the elevator do not see four no one, then scribble, express feelings, the elevator became the billboard.

2. when the guests or elders come to the front of the elevator hall, push the elevator button first. When the elevator reaches the door, it can enter the elevator first, press the door button first, and hold the elevator side door on the other hand, then the guests will be advanced. After entering the elevator, press the floor button that the guest wants to go to, and there are other personnel in the process to enter.

Lift inside the elevator as far as possible sideways to face the guests, do not need to greet; reach the target floor, hold the door button on one hand, and the other hand make the request to move out, can say: "when you get there, you first!" after the guests get out of the elevator, they immediately step out of the elevator, and enthusiastically guide the direction of the March.

3. when it comes to work, there are many people in the elevator. The people who come up first have to take the initiative to go inside, and make room for the people who come up later. The people on the rear will have to follow the number of people inside the elevator. When the overloaded bell rings, the last person will take the initiative to wait.

If the last person is older, new people have to take the initiative to ask themselves to lift the elevator.