First, politely tell the other person that the person you are looking for is not there, then you can ask the other person what it is and what it is, and never turn the order upside down.

Respect privacy

When answering the phone, do not ask about the relationship between the other person and the person you are looking for.

If the person you are looking for is far away from you, don't shout loudly.

Do not listen while others are talking, do not interrupt.

When the other person wishes to convey something to someone, do not spread this matter arbitrarily.

When the person you are looking for is out, you should explain it to him and ask if he needs to convey it.

If the other party has such a request, he shall act accordingly.

The specific content that the other side asks to convey, had better record carefully.

After you finish speaking, you should check it again to avoid any delay.

The telephone contents include telephone unit, name, time, key points, whether to call back and the time to call back.

When we answer the phone, we need to find out who the other person is and whom to look for.

If the other person does not want to talk about the first question, there is no need to force it.

If the person you are looking for is not there, you can tell it honestly, then ask the other person "what is the matter".

Note that the order of these two must not be reversed.

If you agree to pass the message on behalf of others, you must implement it as soon as possible. Do not convey the content conveyed by your generation to others.