In November 11th, the day known as singles day was given new meaning and became the national shopping carnival.

This year's "double 11" Xi'an people online shopping spend much money? What is the most favorite "spike" commodity? From November 10th to November 16th, "weekly Street report" in the form of a questionnaire survey, for this year's "double 11" period Xi'an citizens online shopping behavior survey, a total of 280 questionnaires were issued, 263 returned, of which 200 valid questionnaires.

The media analyzed these survey data one by one.

The results showed that during the "double 11" period, Xi'an online shoppers preferred to buy clothes, accounting for 44.5% of the total consumption of 500-2000 yuan.

At the same time, in

Of those who did not participate in the "double 11" rush, 33.33% worried about the quality of the products and 22.22% said they did not want to join in the fun.

Rights protection reminder

Online shopping can be returned without reason for seven days.

According to monitoring, a target

Tmall, Jingdong mall and other 11 well-known domestic e-commerce enterprises in the survey of service status, up to 58.10% of respondents were not satisfied with the replacement service, 54.15% of respondents believe that the after-sales service of e-commerce enterprises is difficult to guarantee.

The staff of the Consumers Association reminded that the "network paction management measures" stipulates that consumers sell the goods online within seven days from the date of receipt of the goods, and do not need to explain the reasons. Except for the following goods: custom-made, fresh and perishable, downloaded or sealed by consumers.

Digital commodities such as computer software; newspapers and periodicals delivered.

Besides, the goods returned by consumers should be intact.

The network commodity operator shall return the commodity price paid by the consumer within seven days from the date of receipt of the returned commodity.

The freight refund for the goods shall be borne by the consumer; if the network commodity operator and the consumer have agreed otherwise, the contract shall be agreed upon.

If there are problems with online shopping, consumers can complain to consumers' Association 12315.

Consumers Association can mediate the disputes between consumers and operators and consumers can not resolve the dispute through consumer mediation. Consumers can take legal proceedings against the court according to the actual situation.