Maybe you will ignore the above title, not a child, who will not phone and answer the phone? But you try to recall your experience of calling and answering the phone, is it not so smooth every time, is it not satisfying every time, is it not every time you have successfully negotiated a business? If the answer is no, then you have to learn the skills of calling and answering the phone.

In modern society, there are many things to be discussed, inquired, notified and resolved by telephone every day.

On the phone, you can meet many people who have not seen you or have met very little, because they have had a lot of contact with you on the phone.

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It may be good, or it may not be good.

If you have a good impression, the other side will talk to you more about it and solve the problem smoothly. If you don't get a good impression, maybe the other party will gather in a few words.

So though you are facing a life without device, you have to imagine that the person who answers the phone seems to be facing him.

Some people can not do this, usually good for people, but a phone call voice and attitude is mechanical, monotonous, or even harsh voice, like a quarrel, make people sound very unhappy.

This is because he did not use his imagination and could not be as friendly and courteous as face-to-face conversation.

When you make a phone call, your partner can not see you completely because of your gestures, smiles and movements. Therefore, your kindness, kindness and goodwill depend entirely on your language and voice.

When we make a phone call, we should keep a good mood so that even if the other person can't see you, you will be infected by your cheerful tone and leave a good impression on you.

Facial expression affects the change of voice, so even in the phone, it is necessary to hold the mind that the other person is looking at me.

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They should be gentle and dignified. They should take them lightly and put them gently to the side.

When you talk, don't put your finger on it. It should be in a moderate tone, soft and steady.

Do not greet, speak or whisper some questions while you are on the phone. If there are many people in the room who are chatting on the phone, ask them to stop and answer the phone.

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In order to let the other person know that he has been listening, or expressing understanding and consent, he should occasionally whisper something like "yes" or "good".

When we call a unit, if we connect it, we can hear the friendly and graceful greeting of the other party. We will be very happy in the heart, so that the dialogue between the two sides can be carried out smoothly, and the unit will be able to leave a better impression.

If you pay attention to your behavior on the phone, you will leave a different impression on the other person.

Similarly, "Hello, this is * * company", but the voice is clear, melodious and articulate or not, leaving the impression on the other side is completely different.

So remember that when you answer the phone, you should have a sense of "I represent the corporate image".