(1) welcome etiquette.

Guest etiquette is an important job in the daily reception of the office.

In addition to being warm and sincere, etiquette knowledge is essential.

Sending and receiving is the main aspect of daily reception.

1. office daily greeting.

The secretary receives visitors at the office, with both unscheduled and uninvited guests.

Whether there is an agreement or no agreement, the secretary should be enthusiastic.

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If the guest is familiar and compliance, the Secretary can cordially shake hands and politely lead him to the place where he has arranged well.

For the first time visiting guests, no matter whether there is an appointment or not, the secretary should introduce himself honestly, and then ask or confirm the courtesy of asking the guest's identity, and shake hands with him respectfully or respectfully.

In order to express solemn, respectful, warm and friendly visitors to the agreed, important or distant guests, the host (most of the secretaries) should arrive in advance at the appointed place or at the main entrance of the unit and wait for the guests at the office floor.

When the guests are approaching, they should smile and wave to greet them as a sign of "we have been waiting here for a long time, welcome to your presence".

2. welcome outside the office.

Sometimes, the secretary must accompany or represent.

To welcome guests at airports, wharfs, stations and other pportation places, or to welcome guests at reception activities, this is more complicated than the office's daily greeting, and the etiquette and etiquette requirements are also more exquisite.

The host should arrive at the reception place ahead of time.

When the guests arrive, the host should greet them warmly, greet them, or introduce themselves, or introduce each other, or exchange business cards.

If it is the first time to meet the guests, the Secretary can be prepared to write a stand up card like "welcome Mr. XX of XX company".

For important guests, a certain welcoming ceremony can be held at the place of pportation or in certain places.

If necessary, arrange the welcome line, that is, in order to express the solemn and welcome the host and guest to greet each other, the host team will welcome the guests.

The welcome line can be arranged in the door or outside the door, but it must face the direction of the guests.

The greeting personnel on the welcome line should be arranged according to their positions, but the arrangement should be "one word" or "goose type".

Flowers are sometimes arranged when important guests are welcome.

When flowers are sent, flowers such as roses, orchids, violets and so on are generally chosen to represent flowers of friendship, joy and welcome.

If we are to receive foreign guests and send flowers, we must respect the taboo customs of the guests in the host country.

Generally speaking, red flowers or purple flowers are better, and yellow flowers and chrysanthemums, azaleas and pink flowers are forbidden.

The national flower of the host country is generally welcome.

The number of flowers sent to Westerners is generally singular, but not 13.

(two) sending guests

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As the saying goes, "go out for three steps and take seven steps."

This is the most basic courtesy to greet guests.

When the guest is sent away, the secretary should send the guest to the office or reception room according to the actual situation, or to the elevator door, or to the gate of the unit and so on. Shake hands with the guest and say goodbye, and when necessary, open the door for the guest.

When you send off, you must pay attention to the fact that wherever you go, you must smile and wave to see the guests away.

When a handshake is said goodbye, the owner should not stretch out his hand first so as not to cause a misunderstanding.

A farewell ceremony should be held for important visits, and farewell ceremonies can be held in pportation places or in specific places.

If necessary, we must arrange the delivery line, that is, in order to express solemnness when sending guests, at the same time, it is convenient for both sides to say goodbye.

The number and arrangement of the delivery line is similar to that of the guests.

At the same time, flowers can sometimes be arranged.

When you send off, you can use peony flowers, rouge flowers, etc., and you can also add willows and Sugi Mie.

For more information, please pay attention to the world clothing shoes and hats and Internet cafes.